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DECISION MAKING
Strategic decisions made in a jiffy on a sudden impulse could lead to disasters. The company could end up having a wrong plant location, an outdated product, or a service of which the time is yet to come. Changing such a decision would invariably be an expensive affair.
Run of the mill decisions, like which brand of Xerox paper to buy for the office, or whether the car parking positions of officers should depend on hierarchy or time of arrival, are best delegated and left to be made at the operational level, where the executives are closer to the ground realities.

DELEGATION
When you can’t do something as well as the other person can, a smart choice you can make is that of delegating the task; that is, moving from doing it yourself to getting it done through others. If you do not learn to delegate, you could suffocate.
Trust, instinct, communication and control are the pre-requisites of delegation. Delegation without benchmarking and monitoring of targets is abdication!

DESIGNATIONS
Designations are not important in cases where the external exposure of the employee is minimal. They form the psychological part of an employee’s compensation package.DESIGNATIONS
For those whose role demands an external exposure, a higher sounding designation would improve the canvas of opportunities, enabling a faster realization of company’s goals.
For employees who have outlived their core utility in companies which believe in firing people only when there is a disaster of a nuclear nature, an improvement in designation would be a valuable tool in the HR arsenal.

DETACHMENT
Beware of managements which exhort you to follow the much misunderstood principle of detachment expounded in the Gita – you should continue to slog all year long but do not expect that elusive overdue promotion. Do a reality check – are you repeating your own past performance? Is there a way you can improve the quality of your targets? Upgrade your work plans and actions accordingly.
If you can follow the principle of detachment, though, mental peace is guaranteed.

DIRECTOR, BEING ONE
Invited to be a director on the board of a company? Accept the offer only after a due diligence at your own risk and peril. You may earn a modest fee and some handsome privileges, but would have little control over the kind of legal and procedural misadventures taking place across the company. Unless, of course, getting served with a notice or landing in a jail is your idea of having fun in life.

DISCRETION
If you wish to start a relationship with the receptionist, better give the idea skip. There is not much difference between a manager rooting for an executive and a cashier having his hands in the till. Managements need to handle such cases with discretion; if the manager concerned is otherwise a good performer, he can be helped to get transferred to a temptation free location and kept under watch. Another misdemeanor, just throw him out.
Complex businesses require discretion in handling information of a sensitive nature – could be related to pay packets, new products and services or long term business plans. Judge the pros and cons and be discreet wherever necessary.

DRAUPADI SYNDROME
In what are euphemistically known as “matrix” organizations, reporting to several bosses at the same time could be a challenging experience. One has to learn to balance each one’s expectations against those of others. Much depends on their relative seniority or clout in the company, based on which one could handle the situation. Of course, it does not pay to pitch one of your bosses against the other, whether directly or indirectly.

CALLING BACK
If you head an outfit, try calling yourself up once in a while. You may be surprised by the defenses you have built for yourself and your managers. The young women attending to incoming calls in your office may need to be counseled at frequent intervals.

COMPROMISES
When asked to mediate between two colleagues of yours, seek the areas of agreement first. Take clear sides with one, so the responsibility to win rests squarely on the winner, without losing the cooperation of the loser.
When involved in a warring situation, learn to bow out and lose gracefully, if need be. The apparent winner would dread you while your superior could end up appreciating you.

COMPLACENCY
This is a malaise every workplace is stricken with. You may have a set of intelligent, obedient and relevant people working for you. COMPLACENCYBut it is quite likely that half of them would have fallen into the trap of complacency. They would have become critical of the company/department, would be working in a comfort zone, and would be displaying a singular lack of initiative. They would no longer have the shine in their eyes, and would surely not be operating on all four cylinders.
Your HR honchos would be neglecting this lot at the company’s long term peril. An anti-dote package could comprise a sustained program of employee engagement, elaborate mentorship, job rotation, sponsorships for advanced educational courses (either on-line or in the distance mode), recreational breaks and by simply spicing up their work life.
At the individual level, keep watching for signs of falling into the trap of complacency. Analyze, introspect and then speak to your seniors the moment you notice the zeal gone. Or, become a rolling stone and gather no moss!

CONFLICTS, RESOLVING
Executives fighting their bosses when they feel the top dog is wrong is a good sign. Executives fighting between themselves in the boss’ presence is also the sure sign of a healthy work culture. Seniors airing their difference of opinion or berating their colleagues is an unhealthy sign.

CONSULTANTS
Hire only a specialist, preferably a loner, to solve a specific well-defined problem for which an internal solution is not being found.
To win over internal dissent in the short run, it might help to hire a consultant who, being a rank outsider, might have a better acceptability and credibility with your own team.

CREATIVE ACCOUNTING
Joined a company which strongly believes in creative accounting practices? Stick around there only at your own risk and peril. If it is a closely held outfit, the management may just manage to swing it for some time. If it is in the public domain, investors will eventually lose trust. If that happens, your pink slip can not to be too far behind.

CREATIVE DISSATISFACTION
The art of creative dissatisfaction keeps you expanding your frontiers of knowledge and thereby casting your influence net wider. Keep at it – you would never regret it in your career.

The way we have been mistreating Mother Earth, plundering its precious resources, the day is not far off when we shall be making wide-eyed touristy visits to Earth II, one of the new discoveries by astronomers of planets which imitate the climatic comfort zone of our Earth. Such planets offer our species a second chance to learn to rein in its greed, behave more responsibly and live in a more sustainable fashion! Some of us may even decide to settle down there, in relative calm and repose, devoid of slogan mongering crowds, chaotic traffic conditions and garbage laden habitations.

Even if Earth II is said to be 600 light years away, a small distance by galactic standards, at our current space travel capabilities it might take us 22 million years to cover the 9.4 trillion km to Kepler-22b, the current hot favorite amongst strong contenders for the title of Earth II. Sure enough, our scientists would soon find ways and means of not only making us travel closer to the speed of light but also of extending our life spans, so a successful trip could be made. Even if this were not to come about, our future generations, born and brought up on space shuttles, could surely end up colonizing Earth II.

Since the trip would be frightfully expensive, only a collaborative effort by all the major economies of Earth would be able to pull it off. So, there will be a single planet administered by an UN-like body, and no countries at all! To put it simply, no passports, no visas and no currency exchange blues. Possibly, only an Aadhar no. to identify its habitants!

Kepler-22b is said to have a year of around 290 days. This would imply that the number of government holidays would need to be rigorously pruned down, so the official machinery may deliver some results. The number of sessions of our legislative bodies would get curtailed, providing much relief to our elected representatives who could possibly utilize the extra time for developing their constituencies in right earnest. This would imply their becoming more pro-active, bringing in policy measures designed to address such mundane issues as farmers’ suicides, etc.

The private sector, already a stickler to 24x7x365 working, would have to re-engineer its processes to ensure that the same amount of work would get done in 290 days. In other words, higher productivity norms would follow, thereby giving the original earthlings a run for their money. Management institutes advocating the mantras of higher efficiency and productivity would sprout all over. Since the executive compensation packages will be more lucrative, employees would be queuing up for promotions to a branch on Earth II. As a result, HR honchos would be breathing easy.

The weather on Kepler-22b is said to be moderate all over, so burnt out executives would no longer feel like venturing out to fancy locales on exotic vacations. With little diversity in climatic conditions at the poles and at the equator of Earth II, tour operators would shut shop and instead take up more serious vocations which would boost the economy of the entire planet. There will be no reason to take off from work, leaving managements laughing all the way to the bank.

As to hapless employees, having no avenues for leisure related expenditure, savings would multiply, resulting into funds getting ploughed back to Mother Earth, thereby resolving the crunch being experienced by most of our developed economies. Bankers and financial consultants handling inter-stellar transfer of funds would have a field day.

Another advantage of having moderate climate all over the planet would be to do away with such carbon generating gadgets as air-conditioners. Power requirements would be a fraction of what they are on Mother Earth. Earth II is said to be mostly water bound. So hydro-energy would be the mainstay of civilization. There would be no need to grapple with the cost benefit analysis of power from other sources like thermal or nuclear.

With valuable lessons learnt from over-drawing on the resources of Earth I, our future generations may adopt a more eco-friendly and sustainable style of living on Earth II. Come New Year 2112, and this could well be a real prospect. Amen!

 

ACCESSIBILITY

True leaders of men are always accessible to their team members, 25×7. Hide in an ivory tower and your people would hide their good ideas and also Accessibilitytheir problems from you, thereby stunting your own growth.

Follow an open door policy (especially when you work with a lady secretary!) and reap rich rewards in your career.

ADVERTISING

As a CEO, if you hire a M F Hussain to create a corporate emblem for your company, would there be any point in getting a bunch of VPs and GMs to meddle with his final work? Define a target and a budget, and let the agency have a free hand.

As a trainee, join an ad agency if you love irregular working hours, midnight escapades and hob-nobbing with the hoi polloi of creative geniuses whose king (or, queen) size egos need to be managed at all times, with client’s deadlines looming large over your work horizon. Depending on your skill set, you may gravitate towards copywriting, production, media planning or client servicing. In all cases, creativity under pressure should be the motto of your life.

AGGRESSIVENESS

A Chinese proverb says: “Pity is a sentiment that befits the lion”. If you are in a line job, aggressiveness is a must. If you are in a staff function, you can possibly afford the luxury of being docile and meek and still lead a team.

AUDITORS

An auditor’s primary function is to provide an honest assessment of the financial health of the company. In other words, to keep the investors well informed. In the long run, investors’ ire can be incurred only at the company’s own risk and peril. A correct assessment of the company’s finances also helps the operating managers to take corrective steps before it is too late.

Treat an auditor like an insider, share business plans with him in advance, and reap rich dividends in the long run.

BEING UNREASONABLE

Taj Mahal was not created by a Mughal emporer who decided to be reasonable with the artisans. Great works of creativity, whether in the realm of science, fine arts or culture, did not get done by leaders in respective fields who decided to be mediocre in their approach. Nelson Mandela won over apartheid because he decided to be unreasonable and swam against the current. Of late, the Jasmine Revolution sweeping a part of our planet and the kind of social activism which we find blossoming within India, reflect social changes which could not have come about based on a doctrine of conformity and reasonableness. India can justifiably boast of business houses which have spurred the economy’s growth based on principles of fair practices in conducting their business and also a policy of pegging their business plans and targets much higher than what many would consider unreasonable in the present. The future is surely shaped by level-headed achievers who do not take “no” for an answer!

To quote George Bernard Shaw: “The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.”

BEING AN OSTRICH

Most leaders operate on early warning systems. Those who do not foresee a problem coming up often repent at leisure.

BIG FISH IN SMALLER OUTFITS 

In a smaller outfit, one can get a closer view of the core business processes. If you have an entrepreneurial bent of mind, and love the unbridled authority, go for it.

Small enterprises are generally leaner and fitter; in fact, too bare bones for executive comfort. The idea is to hire a single guy when three are required. As a result, the exposure one gets is pretty rich and multi-hued. In comparison, larger outfits tend to accumulate more flab and less muscle.

Be aware that in smaller enterprises, authority flows from a single person (or his/her kitchen cabinet). Thus, the level of authority required at any point in time could vary depending upon the whims and fancies of the top dog (or bitch, if you like). In larger outfits, one could draw authority from multiple sources, and thereby enjoy better survival prospects!

BOSS – MEET HIM HALFWAY THROUGH

Amongst other things, you also get paid for keeping your boss’s BP under check. Pity the poor over-stressed guy and update himBoss - Meet Him Halfway Through before he thinks of any project assigned to you. In other words, meet him half way through.

If it is getting delayed, or worse, not getting done at all, make him an accomplice to murder by keeping him informed in advance. In case you are likely to meet your target, present him with a draft report/outcome before the deadline. In case the target itself gets upgraded or modified, it would give you a clear advantage.

BRAND BUILDING

Creating and maintaining a good corporate culture, giving employees a sense of ownership, is the first building block. Long term investment in R&D, quality and innovation is another sine qua non.

Trusting and empowering employees helps. So does having a numbers target for all departments, leading to easier evaluation and a transparent reward system.

BURN OUTS

A mental state attained by those who believe they are working very hard, thereby catapulting them to the category of those who are hardly working. Three clear signs of attaining this state are exhaustion, fatalism (leading to cynicism) and inefficacy. Causes could be an information overload, unrealistic targets and perpetual “busyness”.

The antacid cures for burn outs could be delegation, focusing on important rather than urgent and counseling.

BUSINESS SCHOOLS

The academic exposure is great, and leads one to visualize the impact of one’s decision across varied functions. If one believes that academic brilliance translates into business success, one is miles off the mark. The former is directly proportional to one’s IQ and the latter to one’s EQ levels.

Formally educated managers often suffer from the Analysis Paralysis Syndrome. A smaller company hiring more than one MBA is quite likely to go bankrupt. A larger behemoth can surely afford the luxury, and cannot do without quite a handful of them.

When it comes to creativity and innovation, they could drag you down. HR departments need to remember that Newton and Einstein never went to a business school. Had they done so, we might have never heard of them.

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When the mind is at rest,

Birds are chirping in the thicket abreast,

A gentle breeze is caressing the mortal frame,

Soft sunshine is making one’s surroundings aflame,

The gentle murmur of the sea nearby

Reaches one’s ears a trifle hesitatingly,

A flask of steaming hot tea is by one’s side,

One’s favourite newspaper is beside,

With one’s better half sitting quietly next,

Inner tranquility prevails whatever the pretext,

One knows that God is truly in heaven,

Caring for you and yours!

 

When one drives to work in quietitude and leisure,

Hearing some soothing music, deriving pleasure,

Landing up on one’s office desk with a few minutes to spare,

Working with the steadfastness of a tortoise

And the agility of a hare,  

Sharing a laugh with someone here,

Conveying discomfort to the other there,

Ensuring not getting the inner core ruffled up

Just because of some dude being curt or rude

Or being downright insensitive and unreasonable,

And leaving for home without any emotional baggage,

One knows that God is truly in heaven,

And caring for you and yours!

 

Nincompoops rushing into action

At the press of a button,

Tending to pre-judge issues and people,

Feeling stressed up and compelled to react instantly;

As trigger-happy as one may tend to be,

Mixing up criticality with urgency,

Rushing into speaking without thinking,

Missing the woods for the trees,

Often getting into trouble,

And hastily concluding that  

God does not care!

 

Procrastination is a virtue,

Where one saves energy – it is true,

Only to spend it more efficiently later,

Sleeping over a problem and shutting an overnight door

Till the time the answer comes from one’s divine core,

Apparently wasting time to brood over a problem,

When a solution automatically pops up in one’s conscious mind,

Buying time in one’s quest for perfection,

Lot of merit in snoozing amidst life’s mundane humdrum,

Oh, the virtues of being a lazy bum!!

(Related Posts:

https://ashokbhatia.wordpress.com/2015/03/22/of-procrastination-physics-and-statistics

https://ashokbhatia.wordpress.com/2013/01/23/of-idleness-innovation-and-the-peter-principle)

“Daadoo…….!”, comes an excited yell from across the house. It is early morning yet. I have just picked up my newspaper and am savoring my first cup of tea – a tissue restorative with which I prefer to start my day. With nimble feet, my 18 month old grand-daughter runs up to me. She catches hold of both my hands and, demonstrating athletic skills which could put a professional to shame, climbs up my not too sturdy a frame and promptly maneuvers herself on my lap. The English daily attracts her attention, and she joins me in an impatient browsing of its contents. “Vroom… vroom!”, she says, putting her dainty finger on one of the car advertisements. This is the start of a typical day in the life of our household.

The love and affection one feels for one’s grand-children is not easily captured in words. One never realized when and how one’s own kids grew up! Tied up then with responsibilities, chasing career ambitions, juggling the diverse roles one has to play in the society when in that age group, seldom did one have the luxury of spending quality time with one’s kids. But with grand-children, the scenario is quite different. Responsibilities have taken a back seat, and there is ample quality time available to be spent with the little angels.

Their simplicity and innocence is remarkable. Their million dollar smiles are priceless. The pranks that they play keep one amused. The clarity in their sharp eyes is such that one can peep into their souls. No prejudices and no biases – theirs is a pure soul. The soul is blemish free, yet to gather fresh impressions of a new life time.

They live in a world of their own. To them, life is possibly a garden, of which the lawns are covered with the soft morning dew. The sky is a brighter blue and the grass of a greener hue. Dawns and dusks are more fragrant. The days are carefree. See them doing a pantomime when playing a nursery rhyme like “Twinkle, twinkle, little star……” and you would see what I mean! Put them in a bath tub with a couple of toy ducks, and see how much they enjoy themselves!

The speed at which they learn from us and from the environment around them is simply amazing. Quite often, one realizes that their acts are merely a mirror image of what one does in their presence. Wordsworth, while expressing his love for nature, said that “The Child is father of the Man”. He was surely not off the mark. Grandchildren teach us how to experience unalloyed joy and love! They keep the family united and spread love amongst all the members.

The way we handle situations, our little angels quickly learn the same. When we feed the poor, they get a message. When our children show empathy and concern towards our welfare, their kids end up imbibing the same spirit towards their parents! When compared to a unit family system, the joint family system provides a healthier environment for the next generation to grow. The joint family system ends up creating an ecosystem which enables continuity in our cultural values and social beliefs. The same get passed on to subsequent generations.

On the flip side, children surely know how to wrap you around their tiny little fingers and get the result that they want – be it nourishment, entertainment or a simple toy which would lit up their face with an inner joy. If “management” is about getting things done, children are effective managers. Ask any marketing wizard, and he/she would vouch for the efficacy with which kids today determine the contours of a company’s advertising budget.

Their tiny egos surface the moment they feel neglected. They need undivided attention. Their demands brook no delay in execution. Tantrums come easy to them. Tears are one of the several weapons in their arsenal which they use with deadly precision to get what they want.

When one lives with one’s grand-children, one gets a unique opportunity to rewind one’s life back to the days of childhood. Each moment reminds one of one’s own childhood. Life itself is nothing short of a miracle; to see it reinventing itself, making a fresh start, and getting prepared for a new future is a blessing indeed.

“Allo, allo, allo…….ayye jutoo malo…”, she says. I find that my grand-daughter has started prattling on my cell phone. She has a very serious and intent look on her face. In her universe, a more serious telephonic conversation perhaps never took place! Soon, she hands over the phone to me, expecting me to continue talking to an imaginary person at the other end. I do her bidding, since I know she would expect me to chat endlessly for a few minutes. Meanwhile, her attention would waver and shift to some other object or activity. I can then possibly get back to the steaming cup of my morning restorative!

 

Divine Grace is always there to protect us. Unaware of this fact, we continue with our mundane lives. Then, out of the blue, something happens, and we wake up to realize the presence of Divine Grace in our lives!

During August 2002, an unprecedented occurrence in my life strengthened my conviction that Divine Grace touches us at all times. The incident left a deep impression on my psyche.

Have you ever been kidnapped and held in captivity any time? Have you experienced the challenge of utter helplessness and extreme isolation that a situation like this throws at you? The realization that you are absolutely on your own, with nobody to brainstorm your ideas with? To top it all, a raw fear gnawing at your innards, that I and my son may not live to see the next day? It was as if Death came looking for us and then decided to give us a reprieve for the time being.

I was then working with a small company in a very senior position. Tired of living cooped up in flats in Delhi all our lives, and fed up with the hustle bustle of a city life, we had decided to build a small nest of our own on the outskirts of Puducherry, just off the East Coast Road to Chennai. We had moved into this peaceful and thinly populated area during November 2001.

On that fateful day, after a rather exhausting and long day at office, I was returning home at about 10 PM, driving a company allotted small car. Wife was not at home, and son, then an engineering student in Chennai, was expected to come in for the weekend during the course of the night.

Just a few meters before our house, the car headlights picked up a group of four persons, wearing French toupees and carrying batons. They signaled me to stop the car. Imagining them to be policemen out to make some enquiry, I obliged. Before I could realize what was happening, I was blindfolded and gagged. My cell phone was whisked away and the car was forcibly driven to an isolated spot which lay somewhere between the East Coast Road and the highway connecting Puducherry to Tindivanam. Company cash of Rs. 15,000 in my possession that time was taken off, and so was some minor amount in my pocket  at the time. I could not believe this was happening to me!

The story eventually unfolded like this. My kidnappers’ gang leader was lodged in the Cuddalore jail on some murder charges. To be able to meet the High Court lawyers’ fees, a sum of Rs. four lacs was desperately needed. Somehow, the gang thought that I was a very rich guy, owning one of the multi-brand stores in town, and for them to find the amount lying around in my house would be a pretty quick and simple affair.

Once we settled down in a secluded area, a discussion could take place between the gang and I. Despite my poor understanding of the Tamil language, I could understand their problem. It took me some time to explain to my captors that I was a mere salaried employee, that  I had just finished constructing a house based on a bank loan, and even an amount of Rs. four thousand would not be available in the house! Amidst threats of being killed, dismembered or being embroiled in false murder cases, I gave them the house keys and told them to check this out for themselves.

They took up my offer and went off to search the house, leaving me in the custody of one of them. The sense of isolation was intense. Beneath a clear star lit sky, I sat in meditation, invoking protection from all the superior powers that I had faith in. In the middle of the night, when the gang was at the house, my son walked in. He was promptly bundled up and brought to the very spot where I was being held captive.

Protracted negotiations took place. On gun point, I was forced to affix my signatures on several blank sheets – plain as well as non-judicial stamp papers. I could somehow convince the gang that I shall approach my bank manager the next day and try to raise a loan of Rs. one lac for them. Obviously, I was not supposed to get the police involved. The sim card of my cell was returned to me, so the gang could keep in touch with me.

Around dawn time, we were driven to the Tindivanam highway, blindfolded. The gang leader wanted to take the car. When I explained to him that the car belonged to the company I was working for, and if the car went missing, the company would surely report the matter to the police, he relented. We were released without any physical harm, except for a facial injury my son suffered in an initial scuffle with them.

We returned home in the early hours, to find that the whole place had been ransacked. A camera, a suitcase and couple of other items were missing. However, my wife’s jewelry kept in the house had not been traced by the gang and was very much in place.

It took me a whole day to pick up the courage to meet a senior police official informally. He identified the gang leader pretty quickly, and handed over the case to the jurisdictional police officer. In about a month’s time, while I went off to the North to seek mental peace and solace, the police rounded up the culprits and took effective action. Some of the valuables taken off from the house were promptly recovered.

After the incident, support poured in from all sides. My family formed the core of the support group. Friends trooped in to console, guide and direct me against relentless follow-up by the gang leader to either quickly pay up or face the consequences. Unsolicited help came to us from diverse and unknown quarters, raising the whole family’s faith in the Divine’s way of working in our lives.

Till almost a year after the incident, I was paranoid. I lived in guest houses and with family friends in the town area. It was three months before I could return to my own house. I continued to have nightmares. Gradually, a notion developed that an incident of this kind would not recur, as if a protective ring had been thrown around the house.

I confess that the psychological scar of this incident lasted a very long time. Six years down the road, my son got married and his reception took place very near our own house. That night, after the last guest had departed, I felt that all the negativities in the environment had eventually got replaced by a benign and positive ambience. Later, at a healing workshop, I was finally able to forgive my tormentors and look back at the experience in a positive manner.

There were invaluable lessons learnt from the incident. On the physical plane, we became more conscious of our security needs and checks. Thanks to the incident, we remain vigilant till this day.  We came to appreciate the positive role that our law enforcing agencies play in letting ordinary citizens like us enjoy the peace in our lives. We learnt never to lose our calm in the face of adversity, howsoever acute it may appear at the time. By negotiating with the gang, we could secure our release from captivity.

On the spiritual plane, we realized that it is important to offer gratitude to the Divine even when things appear to be going smoothly in life. Under normal circumstances, we look up to the Divine only to seek protection when we hit a rough air pocket in our mortal flight. Moreover, just like Arjuna who witnessed the demonic side of the Ultimate Reality in Lord Krishna’s Vishwa Roopa on the battle field of Mahabharata, we could understand that there are dark forces in the environment. Sure enough, God has a purpose in their presence in the universe.

In retrospect, who guided my thoughts and actions throughout that night? The whole incident somehow unfolded as if a greater force acted like a hidden hand, driving all thoughts and actions, thereby ensuring a pre-destined and positive outcome. The incident reinforced our belief in the divine protection that we all enjoy throughout our lives, whether in good times or in bad times. In the realm of our consciousness, the incident was a true manifestation of Divine Grace. It revealed to us some of the mysterious ways in which it works in our lives!

http://rishicultureyoga.ning.com/page/rishiculture-yoga-magazine-june-2013


Standing by the side of my car, I was feeling quite frustrated. Here I was, rushing to a music concert in Chennai, with family in tow. We had started from Pondicherry well within time. The plan was to cruise through Chennai’s traffic infested roads before the evening rush hour kicked in, have a snack or two at our favorite joint and then troop in to the hall and settle down to an evening of soulful ghazals, to be rendered by an artiste of national repute. But our car was not possibly enthused by the idea. It had revolted in the middle of the highway, with no help in sight. For close to half an hour, we kept signaling to the vehicles whizzing past us to render some help, but to no avail.
Eventually, a skinny guy on a mud splattered moped stopped and asked us what the trouble was. He gave my son a lift to a workshop about three kilometers away. He then came back, with a mechanic in tow, on his shining bike, complete with a tool box and accessories. Within an hour, after a defective part had been replaced, we were off to our rendezvous with fine arts, our hearts full of gratitude to the Good Samaritan. We missed the snacks but arrived in time for the performance.
In today’s internet savvy world, life has become fast paced. There is a virtual disconnect between the real world and the virtual world. Fortunately, Bharat still lives on! Its age old values of athithi devo bhava still persist!!
I fondly recollect the earlier days, when a Bajaj Priya scooter was always there to serve the family’s needs. We were then located at Chandigarh. Often, wife and I would undertake a short trip to some nearby place, like Pinjore, Nahan, Kasauli, Shimla, Ludhinana, Jalandhar and Amritsar etc. It was a pleasure to feel the wind in our faces. The lush green farms rushing past the road were always in a welcoming mode. During winters, farms growing mustard turned a bright yellow and the rhythmic sound of a tube-well operating in the fields got mingled with that of the birds happily chirping along.
If we had to stay somewhere for the night, there was no issue at all. All we had to do was to enter a village at dusk time. We would invariably be welcomed with open arms into homes of perfect strangers. The hosts would not only feed us well but also insist upon our staying the night. We could only leave the next morning, and that too only after a hearty breakfast of yummy paronthas and a big glass of lassi to boot. We always carried back heart -warming tales of hospitality.
On one such trip to Nahan, our scooter had a puncture in the middle of nowhere. We realized that even the stepney did not have enough air, and we were truly grounded in our isolated glory. We locked the scooter, left it on the road side, and walked up to the nearest village, a small sleepy hamlet of about 20 odd families. We were directed to the house of the Sarpanch, the village headman, who alone had a scooter in that area. It turned out that he also owned a Bajaj Priya scooter! After offering us a warm glass of fresh cow’s milk, the Sarpanch insisted that we take his stepney and continue our journey. He advised us to give our stepney for repair to the sole mechanic in the area in a small town about 20 kms down the road, in the direction which we were taking. On our way back from Nahan, we could pick up our repaired stepney, and return the borrowed one to the Sarpanch on our way back to Chandigarh!
We were astounded to see the faith and trust the Sarpanch reposed in us. On his insistence, we took his advice and proceeded to Nahan. We had a nice quiet time there, soaking in the pristine beauty of nature sitting by the side of the lake in the centre of the town. In the evening, when we came back to return the borrowed stepney, we were treated with another glass of milk before being allowed to leave. The Sarpanch himself was not at home at the time, so we conveyed our profuse thanks to the family, and left with deep emotions tugging at our heart strings.
Similarly, in villages of Tamil Nadu, Karnataka and Kerala, we have had very pleasant experiences. Whatever food the family was having, we were invariably offered a share of it. Despite a language barrier, communication was never a problem. We were offered all assistance to happily continue our journey through the countryside.
We from the city believe ourselves to be cultured and educated. But the learning we have had from those living in our villages has taught us many values in life. On the physical plane of our existence, those living in villages are our food providers. On the psychological plane, their ability to welcome and trust perfect strangers to their homes and hearth, their eagerness to help strangers in distress and the sheer warmth of their hospitality is noteworthy and something to emulate.
Life is relatively simpler in the villages, and one lives in the lap of nature. May be, that is how they cultivate better values to live life by. But it would not be wrong to say that our age old traditional values are still being preserved in our villages. These are what “India” can re-learn from “Bharat”!

I was a little boy way back in time, living with my uncles at my native place in UP. On a frosty winter morning, I had come back home crying from an aborted bicycle learning mission. I had lost balance and hurt myself in the knee. With the biting cold, it was hurting even more. Even though my injuries were promptly attended to, I was dumbfounded to note that one of my uncles, rather than being sympathetic to my woes, was openly critical and cynical. I took it bad and sulked through the day. When he returned home in the evening, after work, I politely asked him why he was being so tough on me. He gave me the example of a rubber ball and explained that the harder one threw it to the ground, the higher it bounced back! Likewise, he explained, he was merely demanding more out of me! I gradually understood that he was being unreasonable with me only out of concern for my progress!
Divine has programmed us, the home sapiens, such that we enjoy a great deal of elasticity in our physical, mental and spiritual beings. Most of the times, we operate at a fraction of our own innate capacity. At the level of the physical body, important organs like brains and lungs are seldom used to the full. Our mental faculties are stupendous, but we chug along life with our mundane chores and concerns. As to our spiritual awareness, we realize that religion divides whereas spirituality unites humanity, but we continue to perform rituals and ceremonies which we do not always understand or identify with.
Our concern for conforming to standards set by others in our personal universe – parents, family members, friends, teachers, bosses, peers and subordinates – far outweighs a rational analysis of our own strengths and weaknesses. Thus, most of the times, we do not live up to our own innate potential. Unless we are challenged by an external stimulus, we make a virtue out of underperformance. In the process, we also cultivate another bad habit – that of blaming our external circumstances and others for our problems. To put it simply, we refuse to take responsibility for our own lives! We end up abdicating this very vital aspect of our life to those who comprise our personal universe. We do not synchronize our inner selves with our outer selves and create an inner disharmony. The result is that we become victims of psychosomatic illnesses. It is no surprise that this leads to untold misery and avoidable unhappiness. To take the argument a little further, most of us have no clue as to who we really are!
Our quest for our true identity begins the day we decide to take control of our own lives. When a superior rebukes us, or when we have a disagreement with our spouse, we feel miserable and end up blaming either the person or the circumstances. If the Divine is present within all of us, how can our mood get spoilt by an external occurrence? If we were already connected to our inner being and our intuitive faculties, may be the unpleasant encounter could have been avoided! We do not realize that we have the right to make a conscious choice of bringing about a change within, thereby bringing about a change in our outlook and our perception of external circumstances. Even if some harm is done, not all is lost. May be, we could approach the superior a little later and explain to him where we think we went wrong and what steps we propose to take to avoid a recurrence of the perceived default in future. Likewise, our spouse could also be approached a little later, with a loving and rational response.
By standing up to get counted and by refusing to bow down to popular pressure, we reveal the uniqueness and the core beliefs of our personality. In the process, we may appear to be socially suffering in the short run. However, in the long run, we earn the respect of those around us. We even end up getting a horde of followers!
What is it that holds us back from living life to our full potential? Most likely, it is our urge to be “reasonable” about things around us! We rationalize failures, whether ours or others. We readily accept and give excuses for a fouled up assignment. We have a ready list of reasons as to why we get late for an appointment. In other words, we do not strive for perfection. We do not demand it – neither from others nor from ourselves! When we see garbage strewn on the road, we blame the municipal guys and move on. When someone drives in the wrong lane, we curse him but allow him to pass by nevertheless. When a clerk in a government department keeps asking us to come back repeatedly, we devise a short cut by appeasing him somehow and getting our job done.
If we introspect further, we find that past conditioning is often the main culprit. Our own lack of self-worth or self-confidence also does us in. Our need to conform gets worse with a deepening sense of insecurity that we sometimes carry within ourselves. Our ego is another serious block to such internal progress. Our pride holds us back from acknowledging a mistake publically.
The challenge is to begin this journey of internal transformation. Depending on individual characteristics and sensibilities, regular meditation could surely help. A simple technique is that of reviewing the day’s incidents and our responses to them before going to bed. Eventually, we can hope to find an individual middle path, wherein we demand excellence from ourselves and also from those around us in an amicable and positive manner. The best contribution we can perhaps make to our team member’s internal progress is by facilitating and enabling them to achieve their goals.
Taj Mahal was not created by a mughal king who decided to be reasonable with the artisans. Great works of creativity, whether in the realm of science, fine arts or culture, did not get done by leaders in respective fields who decided to be mediocre in their approach. Nelson Mandela won over apartheid because he decided to be unreasonable and swam against the current. Of late, the Jasmine Revolution sweeping a part of our planet and the kind of social activism which we find blossoming within India, reflect social changes which could not have come about based on a doctrine of conformity and reasonableness. India can justifiably boast of business houses which have spurred the economy’s growth based on principles of fair practices in conducting their business and also a policy of pegging their business plans and targets much higher than what many would consider unreasonable in the present. The future is surely shaped by level-headed achievers who do not take “no” for an answer!

To quote George Bernard Shaw: “The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.”