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Archive for the ‘Management Lessons’ Category

FAT, REDUCTION OF

For an organization, it is necessary to weed out the deadwood from time to time, and keep itself trim and fit. For an individual, the signs of prosperity and/or frustration can be done away with by undertaking an exercise regimen.

FAVORS

It always pays to have a credit balance in your inter-personal relationships, especially with those who are critical for your area of work.

After receiving a favor, be sure to acknowledge it gracefully. That way, you build up on your inventory of credit balance.

FEMALE POWERFEMALE POWER

Having qualms about reporting to the fairer sex? Take it easy. They are far more professional (and also compassionate) than you imagine. Multi-tasking comes easy to them, what with their having to juggle various roles with aplomb at all times; being a daughter, a wife, a mother, a home maker, a daughter-in-law and a company executive at the same time, and still managing to retain sanity of mind is no mean task, after all.

Nature also gave them the exclusive rights for the perpetuation of our species. Encourage those who wish to re-start their careers after a three year post delivery sabbatical.

However, beware of the Cleopatra who flaunts her assets, flashes her kohl lined eyelids and charms you into making biased and partisan decisions.

FILING F-I-Rs

If you have made a mistake, be the first one to run across to the affected person and file a First Information Report. For all you know, a solution may emerge. In any case, it is better than the aggrieved person coming to know of it from another source and forming a wrong opinion and pre-judging the issue.

FIRE IN THE BELLY

Do not allow it to die down, ever. Be open to accept fresh challenges. Take up new assignments as and when they come your way. Keep sharpening your saw, as Stephen R Covey had said.

The only fire in the belly to be avoided is the one generated by ulcers and cysts; live a stress free life and avoid a contingency of that nature.

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EDUCATION

Higher education is a good launching pad, but no guarantee of a better performance on the job. You need core skills to meet the demands of a job; you also need good people management skills to be able to get the desired output.

Often companies make the mistake of hiring highly qualified people for menial jobs. In the end, management ends up getting a disgruntled workforce, which is not excited about achieving key results.

ENVIRONMENT

Respect the environment. Be pro-active in implementing environment friendly measures like power savings, diversification of power sources, increasing the green cover in your EXCUSESsurroundings, adapting good waste handling measures and rain water harvesting.  In short, giving back to Mother Nature more than what we continue to receive.

EXCUSES

How many times can I kill my mother-in-law to avail leave?! Excuses for being late to work and for excessive leaves are a sign of weakness of will power and character.

Offering excuses for a fouled up job is just not done. Be bold, accept your share of the blame and make amends. To help your team to grow and zoom, get out of your ivory tower, try to redress their difficulties and demonstrate your leadership qualities.

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DECISION MAKING
Strategic decisions made in a jiffy on a sudden impulse could lead to disasters. The company could end up having a wrong plant location, an outdated product, or a service of which the time is yet to come. Changing such a decision would invariably be an expensive affair.
Run of the mill decisions, like which brand of Xerox paper to buy for the office, or whether the car parking positions of officers should depend on hierarchy or time of arrival, are best delegated and left to be made at the operational level, where the executives are closer to the ground realities.

DELEGATION
When you can’t do something as well as the other person can, a smart choice you can make is that of delegating the task; that is, moving from doing it yourself to getting it done through others. If you do not learn to delegate, you could suffocate.
Trust, instinct, communication and control are the pre-requisites of delegation. Delegation without benchmarking and monitoring of targets is abdication!

DESIGNATIONS
Designations are not important in cases where the external exposure of the employee is minimal. They form the psychological part of an employee’s compensation package.DESIGNATIONS
For those whose role demands an external exposure, a higher sounding designation would improve the canvas of opportunities, enabling a faster realization of company’s goals.
For employees who have outlived their core utility in companies which believe in firing people only when there is a disaster of a nuclear nature, an improvement in designation would be a valuable tool in the HR arsenal.

DETACHMENT
Beware of managements which exhort you to follow the much misunderstood principle of detachment expounded in the Gita – you should continue to slog all year long but do not expect that elusive overdue promotion. Do a reality check – are you repeating your own past performance? Is there a way you can improve the quality of your targets? Upgrade your work plans and actions accordingly.
If you can follow the principle of detachment, though, mental peace is guaranteed.

DIRECTOR, BEING ONE
Invited to be a director on the board of a company? Accept the offer only after a due diligence at your own risk and peril. You may earn a modest fee and some handsome privileges, but would have little control over the kind of legal and procedural misadventures taking place across the company. Unless, of course, getting served with a notice or landing in a jail is your idea of having fun in life.

DISCRETION
If you wish to start a relationship with the receptionist, better give the idea skip. There is not much difference between a manager rooting for an executive and a cashier having his hands in the till. Managements need to handle such cases with discretion; if the manager concerned is otherwise a good performer, he can be helped to get transferred to a temptation free location and kept under watch. Another misdemeanor, just throw him out.
Complex businesses require discretion in handling information of a sensitive nature – could be related to pay packets, new products and services or long term business plans. Judge the pros and cons and be discreet wherever necessary.

DRAUPADI SYNDROME
In what are euphemistically known as “matrix” organizations, reporting to several bosses at the same time could be a challenging experience. One has to learn to balance each one’s expectations against those of others. Much depends on their relative seniority or clout in the company, based on which one could handle the situation. Of course, it does not pay to pitch one of your bosses against the other, whether directly or indirectly.

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CALLING BACK
If you head an outfit, try calling yourself up once in a while. You may be surprised by the defenses you have built for yourself and your managers. The young women attending to incoming calls in your office may need to be counseled at frequent intervals.

COMPROMISES
When asked to mediate between two colleagues of yours, seek the areas of agreement first. Take clear sides with one, so the responsibility to win rests squarely on the winner, without losing the cooperation of the loser.
When involved in a warring situation, learn to bow out and lose gracefully, if need be. The apparent winner would dread you while your superior could end up appreciating you.

COMPLACENCY
This is a malaise every workplace is stricken with. You may have a set of intelligent, obedient and relevant people working for you. COMPLACENCYBut it is quite likely that half of them would have fallen into the trap of complacency. They would have become critical of the company/department, would be working in a comfort zone, and would be displaying a singular lack of initiative. They would no longer have the shine in their eyes, and would surely not be operating on all four cylinders.
Your HR honchos would be neglecting this lot at the company’s long term peril. An anti-dote package could comprise a sustained program of employee engagement, elaborate mentorship, job rotation, sponsorships for advanced educational courses (either on-line or in the distance mode), recreational breaks and by simply spicing up their work life.
At the individual level, keep watching for signs of falling into the trap of complacency. Analyze, introspect and then speak to your seniors the moment you notice the zeal gone. Or, become a rolling stone and gather no moss!

CONFLICTS, RESOLVING
Executives fighting their bosses when they feel the top dog is wrong is a good sign. Executives fighting between themselves in the boss’ presence is also the sure sign of a healthy work culture. Seniors airing their difference of opinion or berating their colleagues is an unhealthy sign.

CONSULTANTS
Hire only a specialist, preferably a loner, to solve a specific well-defined problem for which an internal solution is not being found.
To win over internal dissent in the short run, it might help to hire a consultant who, being a rank outsider, might have a better acceptability and credibility with your own team.

CREATIVE ACCOUNTING
Joined a company which strongly believes in creative accounting practices? Stick around there only at your own risk and peril. If it is a closely held outfit, the management may just manage to swing it for some time. If it is in the public domain, investors will eventually lose trust. If that happens, your pink slip can not to be too far behind.

CREATIVE DISSATISFACTION
The art of creative dissatisfaction keeps you expanding your frontiers of knowledge and thereby casting your influence net wider. Keep at it – you would never regret it in your career.

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ACCESSIBILITY

True leaders of men are always accessible to their team members, 25×7. Hide in an ivory tower and your people would hide their good ideas and also Accessibilitytheir problems from you, thereby stunting your own growth.

Follow an open door policy (especially when you work with a lady secretary!) and reap rich rewards in your career.

ADVERTISING

As a CEO, if you hire a M F Hussain to create a corporate emblem for your company, would there be any point in getting a bunch of VPs and GMs to meddle with his final work? Define a target and a budget, and let the agency have a free hand.

As a trainee, join an ad agency if you love irregular working hours, midnight escapades and hob-nobbing with the hoi polloi of creative geniuses whose king (or, queen) size egos need to be managed at all times, with client’s deadlines looming large over your work horizon. Depending on your skill set, you may gravitate towards copywriting, production, media planning or client servicing. In all cases, creativity under pressure should be the motto of your life.

AGGRESSIVENESS

A Chinese proverb says: “Pity is a sentiment that befits the lion”. If you are in a line job, aggressiveness is a must. If you are in a staff function, you can possibly afford the luxury of being docile and meek and still lead a team.

AUDITORS

An auditor’s primary function is to provide an honest assessment of the financial health of the company. In other words, to keep the investors well informed. In the long run, investors’ ire can be incurred only at the company’s own risk and peril. A correct assessment of the company’s finances also helps the operating managers to take corrective steps before it is too late.

Treat an auditor like an insider, share business plans with him in advance, and reap rich dividends in the long run.

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BEING UNREASONABLE

Taj Mahal was not created by a Mughal emporer who decided to be reasonable with the artisans. Great works of creativity, whether in the realm of science, fine arts or culture, did not get done by leaders in respective fields who decided to be mediocre in their approach. Nelson Mandela won over apartheid because he decided to be unreasonable and swam against the current. Of late, the Jasmine Revolution sweeping a part of our planet and the kind of social activism which we find blossoming within India, reflect social changes which could not have come about based on a doctrine of conformity and reasonableness. India can justifiably boast of business houses which have spurred the economy’s growth based on principles of fair practices in conducting their business and also a policy of pegging their business plans and targets much higher than what many would consider unreasonable in the present. The future is surely shaped by level-headed achievers who do not take “no” for an answer!

To quote George Bernard Shaw: “The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.”

BEING AN OSTRICH

Most leaders operate on early warning systems. Those who do not foresee a problem coming up often repent at leisure.

BIG FISH IN SMALLER OUTFITS 

In a smaller outfit, one can get a closer view of the core business processes. If you have an entrepreneurial bent of mind, and love the unbridled authority, go for it.

Small enterprises are generally leaner and fitter; in fact, too bare bones for executive comfort. The idea is to hire a single guy when three are required. As a result, the exposure one gets is pretty rich and multi-hued. In comparison, larger outfits tend to accumulate more flab and less muscle.

Be aware that in smaller enterprises, authority flows from a single person (or his/her kitchen cabinet). Thus, the level of authority required at any point in time could vary depending upon the whims and fancies of the top dog (or bitch, if you like). In larger outfits, one could draw authority from multiple sources, and thereby enjoy better survival prospects!

BOSS – MEET HIM HALFWAY THROUGH

Amongst other things, you also get paid for keeping your boss’s BP under check. Pity the poor over-stressed guy and update himBoss - Meet Him Halfway Through before he thinks of any project assigned to you. In other words, meet him half way through.

If it is getting delayed, or worse, not getting done at all, make him an accomplice to murder by keeping him informed in advance. In case you are likely to meet your target, present him with a draft report/outcome before the deadline. In case the target itself gets upgraded or modified, it would give you a clear advantage.

BRAND BUILDING

Creating and maintaining a good corporate culture, giving employees a sense of ownership, is the first building block. Long term investment in R&D, quality and innovation is another sine qua non.

Trusting and empowering employees helps. So does having a numbers target for all departments, leading to easier evaluation and a transparent reward system.

BURN OUTS

A mental state attained by those who believe they are working very hard, thereby catapulting them to the category of those who are hardly working. Three clear signs of attaining this state are exhaustion, fatalism (leading to cynicism) and inefficacy. Causes could be an information overload, unrealistic targets and perpetual “busyness”.

The antacid cures for burn outs could be delegation, focusing on important rather than urgent and counseling.

BUSINESS SCHOOLS

The academic exposure is great, and leads one to visualize the impact of one’s decision across varied functions. If one believes that academic brilliance translates into business success, one is miles off the mark. The former is directly proportional to one’s IQ and the latter to one’s EQ levels.

Formally educated managers often suffer from the Analysis Paralysis Syndrome. A smaller company hiring more than one MBA is quite likely to go bankrupt. A larger behemoth can surely afford the luxury, and cannot do without quite a handful of them.

When it comes to creativity and innovation, they could drag you down. HR departments need to remember that Newton and Einstein never went to a business school. Had they done so, we might have never heard of them.

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When the mind is at rest,

Birds are chirping in the thicket abreast,

A gentle breeze is caressing the mortal frame,

Soft sunshine is making one’s surroundings aflame,

The gentle murmur of the sea nearby

Reaches one’s ears a trifle hesitatingly,

A flask of steaming hot tea is by one’s side,

One’s favourite newspaper is beside,

With one’s better half sitting quietly next,

Inner tranquility prevails whatever the pretext,

One knows that God is truly in heaven,

Caring for you and yours!

 

When one drives to work in quietitude and leisure,

Hearing some soothing music, deriving pleasure,

Landing up on one’s office desk with a few minutes to spare,

Working with the steadfastness of a tortoise

And the agility of a hare,  

Sharing a laugh with someone here,

Conveying discomfort to the other there,

Ensuring not getting the inner core ruffled up

Just because of some dude being curt or rude

Or being downright insensitive and unreasonable,

And leaving for home without any emotional baggage,

One knows that God is truly in heaven,

And caring for you and yours!

 

Nincompoops rushing into action

At the press of a button,

Tending to pre-judge issues and people,

Feeling stressed up and compelled to react instantly;

As trigger-happy as one may tend to be,

Mixing up criticality with urgency,

Rushing into speaking without thinking,

Missing the woods for the trees,

Often getting into trouble,

And hastily concluding that  

God does not care!

 

Procrastination is a virtue,

Where one saves energy – it is true,

Only to spend it more efficiently later,

Sleeping over a problem and shutting an overnight door

Till the time the answer comes from one’s divine core,

Apparently wasting time to brood over a problem,

When a solution automatically pops up in one’s conscious mind,

Buying time in one’s quest for perfection,

Lot of merit in snoozing amidst life’s mundane humdrum,

Oh, the virtues of being a lazy bum!!

(Related Posts:

https://ashokbhatia.wordpress.com/2015/03/22/of-procrastination-physics-and-statistics

https://ashokbhatia.wordpress.com/2013/01/23/of-idleness-innovation-and-the-peter-principle)

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I was a little boy way back in time, living with my uncles at my native place in UP. On a frosty winter morning, I had come back home crying from an aborted bicycle learning mission. I had lost balance and hurt myself in the knee. With the biting cold, it was hurting even more. Even though my injuries were promptly attended to, I was dumbfounded to note that one of my uncles, rather than being sympathetic to my woes, was openly critical and cynical. I took it bad and sulked through the day. When he returned home in the evening, after work, I politely asked him why he was being so tough on me. He gave me the example of a rubber ball and explained that the harder one threw it to the ground, the higher it bounced back! Likewise, he explained, he was merely demanding more out of me! I gradually understood that he was being unreasonable with me only out of concern for my progress!
Divine has programmed us, the home sapiens, such that we enjoy a great deal of elasticity in our physical, mental and spiritual beings. Most of the times, we operate at a fraction of our own innate capacity. At the level of the physical body, important organs like brains and lungs are seldom used to the full. Our mental faculties are stupendous, but we chug along life with our mundane chores and concerns. As to our spiritual awareness, we realize that religion divides whereas spirituality unites humanity, but we continue to perform rituals and ceremonies which we do not always understand or identify with.
Our concern for conforming to standards set by others in our personal universe – parents, family members, friends, teachers, bosses, peers and subordinates – far outweighs a rational analysis of our own strengths and weaknesses. Thus, most of the times, we do not live up to our own innate potential. Unless we are challenged by an external stimulus, we make a virtue out of underperformance. In the process, we also cultivate another bad habit – that of blaming our external circumstances and others for our problems. To put it simply, we refuse to take responsibility for our own lives! We end up abdicating this very vital aspect of our life to those who comprise our personal universe. We do not synchronize our inner selves with our outer selves and create an inner disharmony. The result is that we become victims of psychosomatic illnesses. It is no surprise that this leads to untold misery and avoidable unhappiness. To take the argument a little further, most of us have no clue as to who we really are!
Our quest for our true identity begins the day we decide to take control of our own lives. When a superior rebukes us, or when we have a disagreement with our spouse, we feel miserable and end up blaming either the person or the circumstances. If the Divine is present within all of us, how can our mood get spoilt by an external occurrence? If we were already connected to our inner being and our intuitive faculties, may be the unpleasant encounter could have been avoided! We do not realize that we have the right to make a conscious choice of bringing about a change within, thereby bringing about a change in our outlook and our perception of external circumstances. Even if some harm is done, not all is lost. May be, we could approach the superior a little later and explain to him where we think we went wrong and what steps we propose to take to avoid a recurrence of the perceived default in future. Likewise, our spouse could also be approached a little later, with a loving and rational response.
By standing up to get counted and by refusing to bow down to popular pressure, we reveal the uniqueness and the core beliefs of our personality. In the process, we may appear to be socially suffering in the short run. However, in the long run, we earn the respect of those around us. We even end up getting a horde of followers!
What is it that holds us back from living life to our full potential? Most likely, it is our urge to be “reasonable” about things around us! We rationalize failures, whether ours or others. We readily accept and give excuses for a fouled up assignment. We have a ready list of reasons as to why we get late for an appointment. In other words, we do not strive for perfection. We do not demand it – neither from others nor from ourselves! When we see garbage strewn on the road, we blame the municipal guys and move on. When someone drives in the wrong lane, we curse him but allow him to pass by nevertheless. When a clerk in a government department keeps asking us to come back repeatedly, we devise a short cut by appeasing him somehow and getting our job done.
If we introspect further, we find that past conditioning is often the main culprit. Our own lack of self-worth or self-confidence also does us in. Our need to conform gets worse with a deepening sense of insecurity that we sometimes carry within ourselves. Our ego is another serious block to such internal progress. Our pride holds us back from acknowledging a mistake publically.
The challenge is to begin this journey of internal transformation. Depending on individual characteristics and sensibilities, regular meditation could surely help. A simple technique is that of reviewing the day’s incidents and our responses to them before going to bed. Eventually, we can hope to find an individual middle path, wherein we demand excellence from ourselves and also from those around us in an amicable and positive manner. The best contribution we can perhaps make to our team member’s internal progress is by facilitating and enabling them to achieve their goals.
Taj Mahal was not created by a mughal king who decided to be reasonable with the artisans. Great works of creativity, whether in the realm of science, fine arts or culture, did not get done by leaders in respective fields who decided to be mediocre in their approach. Nelson Mandela won over apartheid because he decided to be unreasonable and swam against the current. Of late, the Jasmine Revolution sweeping a part of our planet and the kind of social activism which we find blossoming within India, reflect social changes which could not have come about based on a doctrine of conformity and reasonableness. India can justifiably boast of business houses which have spurred the economy’s growth based on principles of fair practices in conducting their business and also a policy of pegging their business plans and targets much higher than what many would consider unreasonable in the present. The future is surely shaped by level-headed achievers who do not take “no” for an answer!

To quote George Bernard Shaw: “The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.”

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The other day, I was surprised to run into a friend of mine. He seemed to have suddenly advanced in age. With drooping shoulders, he offered a rather limp handshake, a far cry from his ebullient self and the firm grip I had experienced all along. We sat down to enjoy a cup of tea. It did not take me long to figure out that his long working hours, devoid of any relaxation and exercise, had possibly led to a gradual decline in his well-being. If urgent steps were not taken, he would be soon courting trouble with his heart, a contingency which is best avoided.

Some Corporate Maxims

In the rush of living life in the fast lane, most managers today hardly find time for themselves. A high-octane careerSTRESS would often demand very long working hours at the work place. This is especially true in India, where the feudal mindset still prevails. As per some of the popular corporate maxims prevalent in this part of the world:

(1)                          A manager’s efficiency and effectiveness on the job is directly proportional to the number of hours put in at the work station,

(2)                          Promotions depend upon one’s commitment to company’s goals, where the level of commitment is in reverse proportion to the amount of leave taken,

(3)                          The company culture is designed to enforce a check-in time in the office, but the check-out time is invariably left open. After all, there is a strong belief in the old adage that those who watch the clock merely remain the hands!

(4)                          The manager has no life outside the place of work. More odd the hours at which mails emanate from him, especially those between the stroke of midnight and till about 4 AM, the more committed he/she is!

For those in the senior echelons, the communication revolution has made the task of “switching off” even more challenging. Laptops and cell phones are invariably present, even though they may be supposedly on leave with their near and dear ones. It is fashionable to answer a critical mail while on a vacation. We now have an entire generation of managers and executives who have developed an addiction to the latest gizmos. 24 by 7 connectivity is the buzz word. If you are not in the e-rat race, you just do not count!

The path of Least Resistance

The result is an early burn-out for most managers. With no time to spend with the family, let alone any quality time,WORK-LIFE BALANCE stress builds up pretty fast. Hobbies and extra-curricular activities get relegated to the background. If at all any health issue crops up, there is no time to see a doctor. Finally, when the visit to a medical specialist does fructify, a brief spell of pill popping provides instant relief and, voila, the problem is solved! A wise doctor would always work on a mix of drugs, diet, relaxation and exercise. But, as a patient, a manager is happy to find his own path of least resistance – focusing only on drugs but totally neglecting diet, relaxation and exercise.  

As to physical exercise, a “busy” manager could not care less. The physical bodies are taken for granted. If a gym is joined, the work-out keeps getting deferred on one pretext or the other. After all, the body is a sturdy one, so why pay any attention to it? On a daily basis, it is imagined that one is doing one’s duty by performing the morning ablutions, by providing the run down body with nourishment which could well be junk food, and by allowing oneself some sleep, howsoever disturbed it might be.

Recharging our batteries

It is rightly said that we are what we eat. If alone we were to focus on developing correct eating habits, with a large dose of fruits and vegetables, good results would ensue. When we eat junk food, do we realize that the same amount of money would allow us to buy fruits which we would not be able to consume in one go? When we continue to flush our digestive system with acidic foods, we cause irreparable damage to our delicate organs. Meals could also be irregular, depending upon the pressure of work at hand. The result is heartburn, upset stomach, ulcer, pancreatic malfunction and, in extreme cases, even cancer.

Why do we detest physical activity? In some cases, sheer lethargy, lack of time management skills and an over-ridingYoga Dhanurasana_Yoga-Asana_Nina-Mel addiction to desk work prompts us to lead sedentary lifestyles. Diabetes, hypertension, cardiovascular diseases soon follow. Quite a few of us end up facing the surgeon’s scalpel, with dietary restrictions and exercising regimen which we are then forced to follow.

Undoubtedly, managers perform under tremendous pressure. But what is more important is as to how they take the pressure. For a thick-skinned manager, the going may be relatively easier; for a thin-skinned one, the same assignment could involve a high degree of stress. Possibly, the solution lies in transforming one from with-in, so as to change the way a manager perceives stress because of the circumstances with-out. Regular meditation, a healthy diet and a positive frame of mind could work wonders in the long run, keeping the manager always charged up!

Need for innovative HR policies

Far-sighted managements would surely take notice and fine tune their HR policies to ensure that a healthy work-life balance is maintained for all senior employees. In one of the evolved companies I happened to be associated with some time back, an annual master health check-up was made mandatory for all those above the age of 45. The top guy resolved not to disturb his team members on weekends, unless absolutely unavoidable. A planned annual leave of 15 continuous days was made compulsory – the experiment demonstrated that the company did not collapse during the 15 days’ period! Managers learnt to plan in advance and also delegate their tasks better. Every six months, an in-house yoga camp was held. Two years down the road, employee satisfaction levels had improved, and so had white-collar productivity!

To quote Stephen Covey from his much celebrated book “The Seven Habits of Highly Effective People”: The physical dimension involves caring effectively for our physical body – eating the right kinds of foods, getting sufficient rest and relaxation, and exercising on a regular basis. (7th Habit, page 289).

The Divine has granted us this life and given us a body to live it through. The soul strives to evolve by gaining newer experiences in this life time of ours. But it can do so only through the medium of our physical body. Should we not respect it, take care of it and remain physically fit? Just like our vehicles and household gadgets need preventive maintenance, our bodies also need to be looked after well, so as to fulfill their purpose – that of supporting our soul, the Divine presence within us, to experience what this wonderful gift of life has on offer for us.

Surely, we can summon our will power and plan as well as execute a plan to achieve this worthy goal?

(Related Posts:

https://ashokbhatia.wordpress.com/2014/08/22/of-offices-and-vacations

https://ashokbhatia.wordpress.com/2015/06/06/achieving-work-life-harmony)

 

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