Feeds:
Posts
Comments

Posts Tagged ‘Spirituality’

Psmith put the newspaper away. A sigh escaped him.

“Nothing makes sense”, he muttered.

For the space of about twenty-five seconds, Mike, sitting across a small table on a sunlit balcony ingateway-of-india Mumbai, India, sat in silence.

“What is wrong with you?”, asked Mike, with a concerned look on his face.

Some time back, Psmith and Mike had been posted to the Mumbai branch of the New Asiatic Bank. It had taken them some time to get used to the hustle bustle of the noisy metropolis, often reeking of stale fish.

They had a centrally air-conditioned apartment all to themselves at Worli in one of the high-rise buildings overlooking the Arabian Sea. Being a Sunday, both were in a relaxed state of mind.

“How could people be so very excited about being taxed differently?”

“Who is excited? What are you referring to?”

“You would know that India is soon set to hop on to the Goods and Services Tax (GST) bandwagon. What the poor guys do not realize is that life is not going to be a bed of roses, as it is being made out to be.”

Mike continued to concentrate on the designer tea-pot in front of him, a complete picture of the model gown-wearing bank officer on his weekly off day.

“It is good to notice the concern you display for the citizenry which managed to slip out of British control some seventy years back. Perhaps, you are upset that it took them so long to realize that their entire country needed to be a unified market?”

“No. What I object to is the fundamental flaw in the GST. It is un-Indian. It is just too simple.”

Mike looked up in surprise. “What do you mean?”

“Comrade Jackson, no Indian tax system could be that simple. A universal tax percentage applied to everything so you know how to calculate it is just not right. It is handing over the power of understanding a tax to the people. Does this not take away the basic right of Indian taxation: confusion, opacity and obfuscation?’”

“But, surely, that should be good news?”

“Not for the few bespectacled gentlemen who try to figure things out, buried under the weight of those heavy tax books in some library of a government department. They would be rendered simply rudderless. They would resent this sudden deprivation of their tremendous power – of being the select few who could interpret and explain away the laws, the bye-laws, the rules, the notifications, the rulings by various tribunals and councils from time to time, and what not. I sense a revolt of sorts brewing up soon enough.”

“Oh, you mean to say that the bureaucrats would not be too pleased with the new taxation system?”

“Elementary, my dear Jackson. They would surely not relish the prospect of losing their power over the people. Also, the only way they can earn the extra money required to keep their families grinning from ear to ear.”

“Hmm…you do have a point there.”

“Not only this. Should a simple taxation law come into play, imagine the number of taxation experts India Parliament Housewho would be rendered jobless. Their care-worn clients would no longer be spending hours in their plush offices, trying to figure out the nuances of filing quarterly returns. They would instead be sitting in a fine dine restaurant, treating their lissome secretaries to a sumptuous dinner, while having told the spouse of a pressing need to attend a crucial meeting at the office.”

“But you would agree that the GST idea is indeed noble, simple, global and logical.”

“Which is why I suspect there is so much resistance to it. The government has been trying to sit people down and explain to them why the current system of taxation is the work of some mad people who happen to grace the opposition chairs now. Of late, it even decided to reach out to the latter and ensure that they were no longer sulking at the party presently in power walking off with all the credit for having brought in this landmark change. And note that the party in power now had itself obstructed the same change when it happened to be in the opposition.”

“But what do you think is so very exciting about the present system? I think it is known as Value Added Tax. They have several other taxes as well.”

“Well, for one, that should be known instead as Value Reduced Tax, simply because you have less value once you have paid it. Then they have excise, individual state taxes, octroi tax, entry tax, professional tax, luxury tax, entertainment tax, sleeping peacefully at night tax, Bengali sweets tax, South Indian dosa and idli tax, North Indian chhole bhatoore tax, West Indian poha and shri khand tax, did-not-tell-your-wife-and-came-to-Pondicherry tax, Clean India tax, farmers’ mental happiness tax, road accident tax, child-not-doing-too-well-at-school tax, mother-in-law irritant tax, enduring the politicians tax, having-to-watch-inane-movies tax, waiting for delivery of public services tax, and many more in the same genre.”

“Ah, life could be surely simpler!”

“But the good point here is that the common citizen can never afford to be lazy or complacent. The Indian tax system has always been designed to keep the common citizen on his toes. Agile. Confused. Uncertain. Feeling illiterate. There has always been an element of surprise. He opens a letter and finds that he has a tax due. And he starts asking himself, ‘What tax is this? I was not aware a tax like this existed. Do I need to pay it? Is there no way to avoid paying it?’ And off he goes to seek some solace from his tax consultant who is happy to demystify the affair and get another excuse to raise a bill on the hapless wannabe tax-evader.”

“You appear to be quite impressed with the Indian taxation system!”

“Yes, Comrade! They have an excellent system which matches their age-old spiritual values. Anythingemblem_of_india-svg that makes you feel small, negligible and illiterate is bound to flatten your ego in no time. You could even be a director of our bank. But when you get a tax notice which you do not understand, you feel all of a twitter. You take a more benevolent view of humanity in general. Even your driver and your lift operator seem like angels in distress, facing similar challenges in life. You realize that there is no escaping the taxation system. It is as immortal as a soul is said to be.”

“But what makes you think the GST is likely to be simpler, when it comes to the fine print? I was told that it would need even the humble barber to file as many as forty odd returns to the government every quarter?”

Psmith slid out of his chair with a disgruntled sigh, and dusted his dressing gown. “Perhaps there is something in what you say. I propose that we call the new system as the Great Spiritual Tax instead. It would make all businesses across all the states and territories of India equally worried. They might even turn to spirituality and seek divine intervention to set their house in order. It would not be wrong to surmise that a commercial crisis has indeed arisen. A period of great anxiety has begun, especially so for small businesses.”

Mike looked up with some surprise.

“Let me explain,” said Psmith, raising his hands. “Once the new system takes over, all businesses would be required to register. Whether for manufacturers, distributors or retailers, it would be virtually impossible to escape the tax net. The luxury of doing business based on fake bills would no longer be theirs. In fact, past transactions could also come in for greater scrutiny. Besides, the Income Tax sleuths would be easily able to figure out the real income levels of businessmen of all hues, sizes and shapes. The entire business eco-system would totter.”

“Are you trying to say that the size of the Indian parallel economy would shrink?”

“Quite possible, Comrade Jackson. Your keen intelligence reaffirms my faith in your unique abilities. However, I doubt if this could be good news for the country.”

“How do you say this?”

“If you would delve deep into your memory cells, you would recall the 2008 financial crisis which engulfed the world. Do you think the Indian economy suffered as much as our so-called advanced economies then?”

“I do not think so. The Indian economy showed greater resilience then.”

“If so, allow me to point out that one of the major factors discovered and held to have helped India then was the existence of an underground economy.”

“Indeed?!”

“I do believe so, though I confess I am not an expert at such matters. Take the informal economy awayRashtrapati Bahavan and what do you get? A rigid and formal economy which has a much higher dependence on formal debt markets. The risk of overstating debts grows manifold. Next time round, when another Lehman Brothers show up on the horizon, the Indian economy could be found in deeper waters. Having a thriving parallel economy helps.”

“You surely surprise me. You sound like an ardent advocate of the parallel economy!”

“On the contrary, I do not. My point is very simple. Why should we allow only our businesses to suffer when the political parties themselves continue to enjoy the fruits of an underground nature? Why not clean up the Indian political act as well and provide a level playing field to all her citizens? Why should the Indian politicos be spared of a taste of their own medicine that they prescribe for the toiling masses?”

“Whatever, the Indian GST is now already on a roll. The bill has received the assent of the President of India. The only hope you can entertain is that of the implementation getting goofed up and the process getting delayed somehow. My understanding is that if the steps of setting up a GST Council, an agreement on a basic tax rate and the detailed procedures take longer than a year, the implementation deadline might as well get shifted to April 2018. If that happens, the government itself may keep it on the back burner for some time.”

“Oh, you allude to the risk of embracing unpredictable consequences of adopting a new taxation system in the run-up to the 2019 parliamentary elections!”

“Yes. In fact, yet another challenge before them might be that of the absence of internet connectivity all over the country. Even if the GST Network gets perfected, how would they ensure that a dealer in, say, Sikkim, can secure a registration in Kerala? It is good to hear of a seamless market, but a smooth roll-out would need a strong internet backbone all across.”

“Well, sure enough, their best men would be working out the finer details and smoothening the road to implementation. The stakes are high indeed. The reputation of the present government rides on how it handles a challenge of this nature. But what you are missing on, Comrade Jackson, is the key factor of human ingenuity. When it comes to paying any taxes, it knows no bounds.”

“But I am not quite sure if there could be an easy escape route for any business, as you yourself had rightly pointed out just now.”

“But we underestimate the propensity of human beings to go to any lengths to avoid paying any taxes. Innovation is the name of the game in this case. Sure enough, the Indian tax experts would now bemap-of-india burning the proverbial mid-night oil, getting ready to advise their anxious clients about some new creative practices they could adopt under the new tax regime. Given the level of primal hate harboured by all businesses towards the act of paying any kind of taxes, advisors in the business of tax avoidance would be twiddling their thumbs, endeavouring to figure out ingenious methods of beating the new system at its own game.”

Mike smiled.

“As always, you have hit the nail on its head. But this is a universal fact which governments all over the world have to cope with. Is there any other thing you are not too comfortable about?”

“Yes, though I do not know how your intuitive faculties are so very advanced as to guess this. I do not quite see eye to eye on the strategy of dumping more and more indirect taxes on the hapless citizenry, while not working aggressively to expand the direct taxes base.”

“I really do admire your depth of thinking on the subject. Do you refer to recent reports that merely one percent of the people pay income tax in India?”

“Indeed. What an irony!”

“Perhaps, you imply that politicians of all hues lack the courage to take some unpopular steps. Rather than chasing more people to pay income tax, they prefer to use the indirect taxes route which is relatively invisible?”

“Yes. Perhaps they follow the advice of their sage Chanakya who famously said that taxes should be collected by inflicting the least possible pain on the citizens, much like a bee would collect nectar from a flower in bloom!”

“And what do you think our own bank would have to undergo?,” Mike asked.

“Serious matter. Under the new dispensation, we shall need to register in all the states and unionpsmith-1909 territories. Perhaps, even in districts, where we have branches. This is going to be a compliance nightmare. I hear some talk of all the banks lobbying for a facility to register with a centralized agency which would pool, reconcile, analyze and audit our transactions. If so, this agency could distribute the revenue earned through us to different states where the transaction has occurred.”

Mike rose from his chair and stretched his arms. His gaze drifted off to a couple of fishing boats bouncing up and down on the bluish-green waters of the Arabian Sea.

“These are deep waters, indeed. I wonder why we are discussing such matters on a lazy Sunday morning? I rather think I’ll nip down to Haji Ali and take some fresh air into my lungs,” said he. “You couldn’t come too, I suppose?”

“On the contrary,’ said Psmith, ‘I could, and will. A stroll will just restore those tissues which the gruelling discussion of the last half-hour has wasted away. It is a fearful strain, this taxation toil. Let us trickle towards the place mentioned by you. Comrade Jackson, lead me to this picturesque dargah of yours of which I have heard so much.”

Read Full Post »

The Indian view of the discipline of management speaks of four pillars of Integral Management – Wisdom, Power, Harmony and Perfection. Of these, Power is a potent tool which, when harnessed judiciously, enables organizations and individual managers to scale greater heights.

Organizations wield tremendous power. They do so not only by virtue of their financial prowess but also by way of their brand equity, their size, their reach in the market and the kind of innovative products or services they offer. They exercise influence on the society – first, by identifying its latent desires, and then by serving the same.

Individuals who are part of organizations also wield tremendous power over its resources and its people. Arrogance and exploitation could easily follow.

However, if Power is understood as “strength and force, Shakti, which enables one to face all that can happen and to stand and overcome” difficulties connected with “men, events, circumstances, means”, then Power could be used for the overall good of humankind.

Thus, with power comes the attendant responsibility of using it wisely and equitably. Checks and balances need to be put in place to ensure that boundaries set by values and ethics do not get transcended. Keeping a strict control on arrogant behaviour is the sine qua non of long-term success in career.

Power needs to be used in a socially responsible manner. Using the power to share the gains of business with relevant stakeholders makes good sense. Deployment of power to benefit the society at large, that too in a manner which does not harm the environment, ensures that the business remains sustainable.

Managers also have a latent power – of their mind, their will, their ambition, their attitude, their passion and their soft skills. By channelizing the same appropriately, they could rise to greater heights and become more evolved persons, exercising greater influence on the events and people they are connected with.

At a one-day seminar on “The Element of Power in Management” organized by SACAR on the 6th of August, 2016, speakers from a wide spectrum of managerial expertise shared their views on the judicious and responsible use of power in day-to-day operations.

SACAR Power Aug 2016 B

Dr. Ananda Reddy, the Director of SACAR, elaborated upon the four components of Management ― Perfection, Harmony, Power and Wisdom. He said that one could be spiritual at all the four levels – physical, vital, mental and psychic by aspiring towards what are called perfection, harmony, power and wisdom. These, he proposed, present a new paradigm of Management. On the level of thought, Power comes into play. Higher level management has to deal with the power of thought, of planning, of setting up realistic targets. He highlighted the importance of using power in a responsible and judicious manner.

SACAR Power Aug 2016 A

Dr. V. J. Chandran, IPS, SSP, Government of Puducherry, spoke of the need to use the power at one’s command in a spiritual manner – for the overall good. He highlighted the need to punish people in proportion to their crimes or indiscretions. While dealing with tough situations which present moral dilemmas, the Principles of Natural Justice have to be always kept in mind. Assuming responsibility and accountability is important. Improving upon one’s quality of work, one’s ability and one’s personal expertise alone helps. He shared with the participants certain instances where abuse of power led to severe complications for the society at large.

SACAR Power Aug 2016 3Ms. Mamatha Gurudev, Managing Director, Vijay Spheroidials, Bangalore, spoke of the power of beliefs while recounting her journey as an entrepreneur. She held that believing in oneself was the single most important trait of an entrepreneur. It makes sense to cultivate a habit of looking within and of being in touch with one’s own inner self. Trust reposed in one by others also empowers oneself. The focus should always be on the process, not on the person. She exhorted the participants to change their attitude from ‘I can’t do it yet’ to that of ‘I can do it’.

SACAR Power Aug 2016 4Ms. Padma Asokan, Director, Omeon Solutions, Chennai, elaborated the art of leveraging the power of money. Money needs constant activity and circulation. It should be used to increase wealth and prosperity. Wealth belongs to the divine and those who hold it are mere ‘’Trustees” and not “Possessors”. Investment in people is as important as investment in business. To be successful, a business needs to make money without diluting its core values. She shared with the participants quite a few of her experiences in running her business.

SACAR Power Aug 2016 5

As part of an interactive session, conducted by yours truly, participants spoke of the various ways in which they had experienced, and occasionally countered, the abuse of power. Clips from the movie ‘Erin Brockovich’ were shared with the participants, showcasing the challenges inherent in trying to stand up to big corporates polluting the environment with little regard for the community in which they operate.

SACAR Power Aug 2016 6

Mr. P. Rangaraj, Chairman, Chemin Controls & Instrumentation, Puducherry, spoke of the power of innovation in business. He touched upon some unique success stories and highlighted the need to make frugal engineering a routine habit. He described the kind of disruptions that innovation normally causes and explained the elements of perfection, harmony and wisdom which are necessary to upscale and market a new product or service.  Identifying market needs and fulfilling the same with innovative products needs to be part of a company’s culture. This alone could lead to sustainable growth and a strong brand image.

SACAR Power Aug 2016 7

Mr. Jayprakash Thindiyote, Managing Director and CEO, PSL Management Software Technologies, Puducherry, touched upon the power of technology. He spoke of rapid advances in the field of robotics and the advent of Artificial Intelligence. He felt that the more the technology evolves, the higher would be the need for bringing in spirituality at the work place. Having respect for alternative views, effective communication, genuine compassion and a creative approach to problem solving alone could help a business grow in future. He exhorted managers to be like an I-POD, that is, have an Inner Peace but be Outwardly Dynamic.

Mr. Ganesh Babu, Founder and CEO, Winning Minds Solutions, Puducherry, and Dr. Arvind Gupta, Assistant Director, Directorate of Distance Education, Pondicherry University, coordinated the entire event. Their back up support was invaluable in the planning as well as the hosting of the entire event.

Dr. Shruti Bidwaikar, Assistant Director, SACAR, summed up the proceedings and offered a vote of thanks.sacar-power-seminar-hindu

The seminar received an overwhelming response from participants coming from various walks of life, like government officials, management educationists, corporate executives, businessmen, Aurovillians, entrepreneurs and students.

The Integral Management Group of SACAR had already covered the facet of Perfection and Harmony in the past. The next event, focusing on the facet of Wisdom, is planned to be hosted during March, 2017.

(Link to a write up which appeared in The Hindu of September 13, 2016:

Best Regards

Read Full Post »

A place grows on us. It offers a comfort zone which we get used to. We might dislike the place for so many things. But when we are away for some time, the gravitational pull again comes into play. We start missing the place.

Lakshmi

Lakshmi

Pondicherry is no exception to this general rule. While here, we might bemoan the lack of civic sense, the streets littered with garbage, the reckless driving on the roads and the absence of adequate parking space in the town area. But take us away for some time, and we start missing it somehow. We yearn to get back to the humidity and the heat of the place.

What is so hot and happening about this quaint little town, perched on the Bay of Bengal, you may well ask.

Consider the following.

A small group of close friends

This is what makes Pondicherry so very special. Friends who are helpful. Friends who are there when you need them. Friends who have helped us make Pondicherry a home, far away from one’s roots. Friends who offer constructive criticism. One may not speak to them or see them for quite some time. But the underground cable connections remain in place.

For a nature lover

The restless waves of the Bay of Bengal somehow sweep away all that bothers one on any particular day. Watching an early morning sunrise is an uplifting experience. Mental peace reigns.Moon

A unique experience is that of watching a golden-hued moon rising out of the horizon a day or so after any full moon day. As it slowly changes its colour from a pale yellow to a light blue and then to its customary bright silver, the shimmering waves below keep dancing in tandem. One simply marvels at the beauty of nature on offer in Pondicherry.

For a pseudo-literary buff

For pseudo-literary buffs like me, it is a cerebral delight to attend book launches which happen at regular intervals. Perhaps inspired by the literary geniuses who made Pondicherry their abode in the not so distant past, authors of all hues and genres make it a point to include the place in their launch itinerary.BookFrontCover

Home grown authors are never in short supply, ready to fling their latest works at an unsuspecting audience. Tamil, French and English books keep popping up at regular intervals.

Even yours truly has gone ahead and published a book in Portugal, and is pretty happy about the fact that he is spared the trauma of having to read his own work in Portuguese, a language he does not understand himself!

Food for the soul

For a music-appreciating person like me, a flute recital by Hari Prasad Chaurasia, or a santoor recital by Shiv Kumar Sharma, is as uplifting and purifying as a vocal concert by Kalapini Komalini.

Even though national celebrities happen to be in Pondicherry only once in a blue moon, the soft glow of inner happiness lingers on for many more years to come.

For an art lover 

Art galleries like Aurodhan and Tasmai keep the place alive and happening. Dance performances of all genres keep me hooked to the place. When it comes to theatre, institutions like Aadishakti add their own charm to the place. Auroville has eclectic performances scheduled almost every week. Screening of offbeat movies is a routine affair. Alliance Francaise also keeps organizing some exciting events.IMG_0446

Workshops on masks, outfits teaching Salsa and Zumba, Baul performances, folk dances – you name it and Pondicherry has it!

For the intellectual pigmy 

Talks of subject experts organized by the local chapter of Madras Management Association do stir up the manager within me, reigniting my entrepreneurial passion. Held once or twice a month, the talks are short, crisp and highly focused. Business strategies get discussed. Power dressing tips are offered. Management lessons from movies are put across. In short, lot of management wisdom gets shared by those who practice the art and science of management.

Improving my Spiritual Quotient

For someone who is trying to understand how businesses can be run based on sound values and ethics, listening to some charismatic speakers steeped in Sri Aurobindo’s thoughts often leaves one gasping for more. The content may be incomprehensible to someone like me, a novice in the realm of spirituality, but there is a possibility that the quest may bring about some enlightenment in due course of time.

The heartfulness program of Sri Ram Chandra Mission offers a simple way for the lay person to peep within.

Brahma Kumaris happen to be very active, as do so many other outfits of the spiritual kind.

Minimizing the Pumpkin Quotient

It is fun to work with like-minded teams and create events like workshops and??????????????????????????????? seminars which allow stressed out managers to explore the spiritual dimensions of management. This way, they get an opportunity to sharpen their skills. I get rewarded in return by minimizing my own Pumpkin Quotient.

Frequent endeavours being made by such organizations as Sri Aurobindo Center for Advanced Research and Sri Aurobindo Foundation of Integral Management tend to increase the allure of Pondicherry.

Frequent guest lectures at academic institutions in the region also add to the gravitational pull of the place.

Keeping the body and soul together

  1. For the best North Indian food in town, the place you can head to is Roma’s Kitchen in Auroville.
  2. For vegetarian seekh kababs: Hotel Anandha Inn/Annamalai
  3. For the least greasy samosas in town: Madhu Sweets, Mission Street.
  4. For good tea (meaning not the milky tea we get to slurp otherwise): Sekar Snacks, a tiny joint right opposite Mithai Mandir.
  5. For greasy Punjabi dishes: Punjabi Dhaba off Mission Street.
  6. An eatery which transports you back to the ‘Life of Pi’ days: Indian Coffee House, Nehru Street.

Keeping alive and kicking

Howsoever oppressive the heat, a walk along the promenade leaves one feeling invigorated.

To a young-at-heart senior citizen like me, Pondicherry offers a wide array ofYoga Dhanurasana_Yoga-Asana_Nina-Mel ‘pathies’ to choose from. As a follower of allopathy, one just needs to brave the crowded corridors of JIPMER, to be able to avail of world-class medical advice. For a focused attention on dental blues, Mahatma Gandhi Postgraduate Institute of Dental Sciences comes to the rescue. Eye-related issues get readily addressed at either the School of Perfect Eyesight or the Aravind Eye Hospital.

For occasional forays into homeopathy, naturopathy, yoga and ayurveda, abundant choices are available. Acupuncture, acupressure and reflexology treatments are readily available. For spiritual healing, one just needs to walk in and meet a specialist.

Perhaps a day would soon come when a national level institute of Integral Medicine comes up here. My physical form will then not have to get compartmentalized into organs and ‘pathies’, but a holistic view will get taken of me as a whole being!

An accessible government

The upside of living in a small territory is that one could walk into any government office and meet smiling and helpful seniors. The problem gets heard. If it has merit, it also gets resolved as quickly as possible.

Experience of a unique kind

The kind of aggressive driving we get to experience in Pondicherry makes us fitdrawing to be able to drive any kind of vehicle in any part of the world. The dexterity required on the roads would make a circus stuntman squirm with shame. The kind of democracy on display on the roads could easily be packaged and marketed to train our wannabe politicians.

It is a unique experience which makes one feel as if all those rushing about on the roads are ardent functionaries eager to play their part in the French Revolution, following the dictum of Liberty and Equality but sans Fraternity.

Satisfying the wander lust

If ever boredom threatens to kick in, a short picnic at Alambara Fort (on ECR, 40 kms towards Mahabalipuram) is my recipe. It has long stretches of shallow water one can wade through and a pristine beach yet unsullied by the ravages of tourism.

A day’s trip to Gingee fort (60 kms, towards Tiruvannamalai) is another attraction. Other than the steep climb, we get to meet herds of our ancestors who are more interested in the bananas and eats we carry with us.

The bliss of doing nothing!

With its scenic promenade, picturesque locations, an old world FrenchExercise 1 ambience, Sri Aurobindo Ashram and Auroville, Pondicherry offers the lay visitor a curious combination of hedonistic as well as spiritual opportunities. One could go on a spirited binge and enjoy an upliftment of a transient kind. Otherwise, one could soak in its spiritual glow and relish a bliss which lasts much longer.

Often, when relatives call up to announce that they are planning to pounce on us, one of the most frequently asked questions is this: “What is there to do in Pondicherry?” When I say “Nothing”, they get disappointed. I then proceed to cheer them up by pointing out that this, the opportunity of doing nothing, is indeed the Unique Selling Proposition of the place.

The soft power of Pondicherry is the reason I do not relish being a Non Resident Pondicherryite for an extended period of time!

(Photograph of the moon and the yoga illustration are both courtesy the world wide web)

(Published in the New Race Journal, Vol II, Issue II: New Race: http://sacar.in/2016_NR_V-2_I-2%20Aug2016.pdf)

Read Full Post »

The Indian view of the discipline of management speaks of four pillars of Integral Management – Wisdom, Power, Harmony and Perfection. Of these, Harmony stands out as a key enabler for CEOs and business leaders to achieve their goals.

An individual manager can improve his/her effectiveness by ensuring harmony and balance within oneself – between his/her inner thoughts and outer actions and between the mind and soul.Technology MEDITATION-ENTREPRENEUR-SUCCEED

Large corporations and owners of the family businesses have to ensure that harmony prevails within the various arms of the organisation. The latter have to ensure that there is a clear succession plan in place, so that no disharmony is created at any stage. Maintaining a harmonious liaison with the financial institutions and the regulatory agencies is a key concern for many MSMEs.

Much like musicians in an orchestra, managers have to move in tandem with each other so as to create a symphony. A harmonious working inevitably leads to ‘synergy’, a term often used in the realm of management.

From a strategic point of view, operations have to be so conducted as to remain in harmony with the environment and the society at large.

A cordial relationship between the organization and its distributors allows a Marketing Manager to sleep peacefully.

A Finance Manager has to ensure the right balance between cost controls being implemented and the efficiency of departments which are affected by the same.

A Production Manager has to maintain harmony between his supervisors and workmen. He not only needs to deliver finished goods on a target date but also within the cost limits specified.

Harmony between management and employees is essential for a smooth run of the business. So is the harmony between employees at different levels of hierarchy and between employees of different age groups.

At the personal level, the owner of a family business has to ensure that a harmonious succession plan is in place. An individual manager can improve her effectiveness by ensuring there is harmony between her inner thoughts and outer actions.

At a one-day seminar on “Harmony in Management” organized by SACAR on the 20th of March, 2016, speakers from a wide spectrum of managerial expertise addressed the participants on the need for, and the ways to achieve, harmony in operations.SACAR Harmony 2

Dr. G. Natchiar, co-founder, Emeritus, Director Aravind Eye Hospital, Madurai, the chief guest, stressed upon the importance of the Vision and Mission of an organization. She not only spoke about the “Aravind Eye Model” but also shared with those present,the innovative HR policies of Aravind Eye Care. Dr. Natchiar highlighted the frugal aspect of her organization which enables it to continue to offer affordable eye care to people of India and bring about harmony in its operations. She detailed the steps taken to improve the productivity of doctors, thereby making the operations cost-effective and the institution becoming a role model for similar health care providers in other parts of the world.SACAR Harmony 1

Dr. Ananda Reddy, the Director of SACAR, elaborated upon the four essential components of Harmony ― Collaboration, Goodwill, Benevolence and Tolerance. These alone enable organizations to work and progress smoothly. Management education in India needs to be re-engineered to impart training in these components as well, so as to make it more holistic and in tune with the times.SACAR Harmony 3

Mr. B. R. Babu, IAS, Secretary Welfare, Government of Puducherry, shared with the participants his experiences of bringing about industrial harmony in public sector undertakings. He highlighted the need for managers to take ownership of their tasks and fulfill those within the ambit of the law.SACAR Harmony 4

Prof. Sibnath Deb, Prof. of Psychology and Director Incharge of the Directorate of Distance Education, Pondicherry University, elaborated upon the psychological aspects of inter-personal relationships which alone contribute towards bringing about harmony and happiness in one’s personal life.SACAR Harmony 5

Yours truly spoke about ways of establishing harmony at work. I touched upon the manner in which challenges faced by managers from customers, suppliers, personnel, superiors, peers and subordinates could be successfully met.SACAR Harmony 6

Mr. Ganesh Babu, Director of “Winning Minds”, emphasized the importance of harmonizing oneself first. He stressed upon the fact that performance of CEOs is evaluated based on not only the results they achieve but also the quality of relationships they have with other stakeholders in their organizations.SACAR Harmony 7

Ms. Uma Prajapati, Director of Upasana, Auroville, spoke of the inner call of a professional designer and the satisfaction gained when serving the community around a business. She highlighted her singular achievement of creating Tsunamika, a tiny doll, which brought about a positive change in the lives of women affected by the 2004 tsunami.

Prof. Kisholoy Gupta conducted an interactive group discussion which led the participants to articulate their major takeaways from the day-long event and also imparted the value of appreciating others.SACAR Harmony 8

Dr. Arvind Gupta, Assistant Director, Directorate of Distance Education, Pondicherry University, coordinated the entire event. His back up support was invaluable in the planning as well as the hosting of the entire event.

Dr.Shruti Bidwaikar, Assistant Director, SACAR, summed up the proceedings and offered a vote of thanks.

The seminar received an overwhelming response from participants coming from various walks of life, like government officials, management educationists, corporate executives, businessmen, Aurovillians, entrepreneurs and students.

The Integral Management Group of SACAR had already covered the facet of Perfection during September 2015. The next event, focusing on the facet of Power, is planned to be hosted during August, 2016.

(http://www.bienveillance-entreprise.fr/entreprise-2/la-bienveillance-ou-lharmonie-dans-le-management-chez-les-dirigeants-indiens)

(Press coverage by The Hindu:

http://googleweblight.com/?lite_url=http://www.thehindu.com/news/cities/puducherry/harmony-in-management-builds-a-successful-team/article8408054.ece&ei=o_mBYHhC&lc=en-IN&s=1&m=225&host=www.google.co.in&ts=1459225799&sig=APY536zzDjXkqVeszf8Ya9EQqwJnWp7JFg)

(Related Posts:

https://ashokbhatia.wordpress.com/2015/10/06/managerial-perfection-notes-from-a-seminar-at-pondicherry-india

https://ashokbhatia.wordpress.com/2015/03/17/an-inner-approach-to-leadership-and-management-note-on-a-seminar)

Read Full Post »

Lord Krishna, whose birthday will be celebrated tomorrow, happens to be one of the most revered and liked gods of the Hindu pantheon. Looked at from a management point of view, he is a leader par excellence. He manages events and people in such a manner that the end result is eventually positive and leads to a greater good.

Here are some facets of his personality which might be instructive for managers at all levels.

A friendly demeanour

When a devotee plans to seek a straight forward favour, like when a much-awaited promotion is due and hard workKrishna_holding_flute has indeed been put in for the purpose, Lord Rama is often the more sought after religious figure. But when a devious request has to be made, say when praying for the transfer of a CEO who keeps disturbing one’s mental peace, the attention invariably turns to Lord Krishna. After all, he is our friend, with whom we can be frank and open!

This is the kind of appeal Krishna has. The fact that he has been depicted as a playful child and teenager adds to his unique image. The manner in which he treats his friends like Arjuna and Sudama multiplies his allure as a great problem solver. His ready availability is his Unique Selling Proposition. This is a quality which many a manager would find good to imbibe.

Flexibility in Approach

When it becomes apparent that Jarasandh would not allow the kingdom of Mathura to enjoy uninterrupted peace as long as he and Balarama are there, Krishna does not hesitate to leave his comfort zone. In order to ensure that the denizens of the city remain safe, he decides to build a new capital at Dwarka and shift his operating headquarters there.

When market dynamics change, business leaders and their team members in FMCG companies do not hesitate to travel to the hinterland. This helps them to understand the customer psyche better, thereby improving their presence in diverse markets.

Examples abound of companies which did not keep pace with the changes in technology and the market place. They continue to remain alive in our memories only.

Accessibility

Whosoever happens to be facing a challenge can approach him. Whether it is Arjuna or Duryodhana, there is no hesitation in seeking his help. Yes, whether and how he decides to help depends on which side of ‘Dharma’ we happen to be on. Duryodhana gets the support of his entire army, whereas Arjuna ends up getting him as a personal charioteer.

The privilege of accessibility is granted even to those opposed to him. Sisupala has the liberty of abusing him publically. Admittedly, he has a quota which, when exceeded, results into his death.

True blue leaders are invariably accessible to their team members. When a sudden challenge pops up, anyone can reach out to them and seek guidance.

Adherence to ‘Dharma’ (Righteousness)

The values inherent in a corporate policy, the vision for the company, the mission of the organization – theseMahabharat Disrobing_of_Draupadi constitute the ‘Dharma’ of all leaders, CEOs and managers.

When Krishna gets invited to the palace of Duryodhana for a rich feast, he declines. Instead, he prefers to have simple food at Vidura’s place. When Draupadi gets disrobed in King Dhritarashtra’s court, he manages to protect her honour. When a war becomes inevitable, he sides with the Pandavas. Invariably, he sides with those who follow the path of righteousness.

Strategy and Vision

In a careful reading of the major turning events in the whole narrative of Mahabharata, Krishna emerges as an eminent strategist. He keeps Draupadi’s frustration under check. He knows that Kauravas would never agree to let Pandavas have their share of the kingdom in a peaceful manner. Yet, he himself goes to plead their cause so that peace is given a last chance.

In the battle that ensues, he virtually leads the 7 divisions of Pandavas’ army to a decisive win against the 11 divisions of Kauravas’ army.

All mighty warriors on the Kauaravas’ side fall with specific inputs from Krishna. In case of Bhishma, Arjuna attacks him standing behind Shikhandi. Dronacharya is misled to believe that his son Ashwatthama has fallen. When Duryodhana appears to be invincible in his mace fight with Bhima, Krishna gestures to the latter to hit the former below the navel, thereby incapacitating him. When Balarama gets upset with Bhima for having broken a cardinal principle in his final fight with Duryodhana, Krishna intervenes to pacify him by reminding him of the several injustices perpetrated by the Kauravas on Pandavas.

Detachment

The manner in which Krishna persuades a demoralized Arjuna to take up his arms by enunciating the basic principles Mahabharat Krishna Arjunaof life in the Bhagavad Gita is exemplary. The gospel of devotion to duty, without attachment or desire of reward, continues to show the way of life to all those who seek light in the dark problems of life.

Krishna not only preaches but also practices detachment. Consider the manner in which he decides to leave his home and hearth in Gokul and Vrindaban. To him, the call of duty, of restoring the kingdom of Mathura to King Ugrasena, a just and righteous monarch dethroned and imprisoned by his own son, Kansa, is supreme. The fact that Kansa happens to be his maternal uncle does not stand in the way of Krishna killing him to achieve his goal.

He does not entertain the thought of ruling over Mathura himself. He believes that in order to be a competent ruler, he first needs to complete his study of the Vedas, achieve proficiency in warfare and understand the nuances of governance.

What does a CEO do when business conditions warrant a manufacturing unit to be shut down, even though he himself had painstakingly set it up two decades back? What does a manager do when a much-liked junior commits an act of impropriety and has to be asked to leave the company? Or, when a plum assignment has to be given up due to compelling personal reasons? A sense of detachment comes in handy in all such situations. The higher the level of detachment, the more objective the decision is likely to be.

Unstinted Support

When Abhimanyu gets killed on the battle field, a grief-stricken Arjuna vows to slay the warrior responsible – Jayadratha – by next sunset, or end his own life. Krishna manages to save Arjuna’s honour, bringing much relief to the Pandavas.

To those who remain committed and loyal to them, leaders provide unstinted support.Krishna

The Many Masks

Krishna does not hesitate to reveal himself in his entirety in the midst of the battlefield. Arjuna is petrified to see the ‘Vishwa Roopa’ of someone he considers to be a close friend.

Leaders also wear several masks. They could be polite and gentle. They could be loving and compassionate. But if the situation demands it, they could also invoke dread and fear amongst their team members. Just like Krishna, they possess a multi-faceted personality.

The Inner Voice

One of the basic concepts enunciated by Krishna in the Bhagavad Gita is that of the everlasting nature of the soul. The concept of a soul now finds a resonance even in modern management literature. In ‘The 8th Habit’, Stephen Covey urges professionals to pay heed to their ‘inner voice’. While proposing the whole person paradigm, he speaks of the four dimensions of a person – spirit, body, heart and mind.

Intuition

Once the war gets over and all his sons have got killed, Dhritarashtra attempts to kill Bhima by crushing him in a close embrace. Krishna is able to read his mind and deftly pushes across a metal statue instead, thereby saving Bhima’s life.

Smart managers go beyond ‘analysis paralysis.’ They do use information, but they also rely on their intuition. A more balanced decision-making comes about.

Tenacity and Perseverance

When the disappearance of a valuable gem, the ‘syamantak mani’, is attributed to Krishna, he does not wallow in self-pity. With a chin-up attitude, he keeps working on the problem till the time it becomes clear that his conduct is as pure as the driven snow.

CEOs with a tenacity of purpose build up a unique team of followers. Perseverance is ingrained in their character. To give up does not come easily to them.

A Global MindsetMahabharat Draupadi_and_Pandavas

Personally, Krishna has little to gain from the great war. All his actions are directed towards the overall benefit of the society. Once Yudhishtira assumes the charge of the entire kingdom, peace prevails and development comes about.

Great business leaders share the same quality with Krishna. They try to give back to society in more ways than one. Sustainable business practices ensure that their companies’ operations do not cause irreparable damage to the eco-system.

Leading from Behind

Unlike Lord Rama, who leads an army from the front, Lord Krishna leads it from behind. The former leads an army of monkeys. The latter leads an army of illustrious people. Each one has great prowess, expertise and self-mastery. He also gets to handle people who are more shrewd and cunning.

In the initial phases of industrial revolution, when manufacturing was the primary activity, most of the leaders had to lead their teams from the front. In the services sector, as also in the emerging knowledge economy, leaders mostly manage from behind.

Depending upon the situation at hand, leaders switch from one mode to another. The style also varies from person to person.

A Tryst with Adversity

Krishna lives a unique life which is full of adverse circumstances. He is born in captivity. He is separated with hisKrishna birth parents immediately after his birth. Even as a child, he manages to survive attempts on his life. He leaves his foster home, never to return. He leaves the city of his birth and relocates to a far off place. He continues to be busy solving other’s problems throughout life. His whole clan gets destroyed in a bitter fight between its own members.

At no stage do we find Krishna blaming his circumstances. He is self-assured. He is confident. He is clear on what he wants to achieve. His methods may be rough at times, but they deliver.

Sure enough, like many a business leader, he pays a heavy price for upholding righteousness. With little time for family and children, the progeny is destined to remain unsung.

Tough situations bring out the best within managers. Life strives to chisel their character into a fine shape, much like a finely carved statue which is much admired by those who view it from the outside. Few realize the pain, suffering and sacrifice that the stone has undergone to achieve that exalted beauty and that state of perfection.Krishna_Arjuna_Gita

Krishna – A Spiritual Leader

Much like a business leader of modern times, Krishna displays vision, flexibility in approach, resourcefulness and an excellent capacity to command. The authority that he exercises over others is born more out of love and concern, not fear. He is the trouble-shooter par excellence who leads, inspires, guides and motivates. He sets a fine example for business leaders and managers to emulate.

Krishna is a role model for spiritually inclined leaders and managers. He demonstrates that being spiritual does not necessarily mean being soft. It only implies that one’s decisions and actions are rooted in stark pragmatism, backed by sound values and propelled by a desire to achieve the greater good.

(Related posts:

  1. https://ashokbhatia.wordpress.com/2013/05/27/management-lessons-from-ramayana
  2. https://ashokbhatia.wordpress.com/2013/07/12/management-lessons-from-mahabharata)

Read Full Post »

Caring Michelangelo's_Pieta

If we look a little deeper, we are apt to find that lifestyle diseases not only represent a crisis in our lives. These also provide us an opportunity for a spiritual upliftment of sorts.

Take the case of a patient suffering from diabetes. The manner in which this affliction leads one to progress on the path of spirituality can be readily appreciated by considering what a hapless patient has to go through.

Surely, no one aspires to have a silent killer like diabetes as a part of the package of challenges life offers. But once known to be afflicted by it, it takes courage to accept the fact – internally as well as socially. One’s propensity to accept things in a courageous manner goes up.

Willingly having to forsake the pleasures of the palate, the patient learns the art of humility. Delectable sweets get banned from one’s dining table. When attending a social function, nerves of chilled steel need to be deployed, so as to be able to refuse some juicy items which one sees being gobbled up with much relish by those around. One develops sincerity of purpose.

Our scriptures postulate that of the five senses which help us to get connected to the world around us, the most difficult one to rein in is that of taste. This self-control is precisely what a diabetic sets out to achieve. The clock governs the intake of nourishment. One learns to persevere.

With advice coming in from diverse sources about management of diabetes, the patient becomes more receptive. One is willing, even desperate, to try any cure that would rid one of this affliction. One ends up becoming more receptive and open-minded.

Running into a fellow diabetic, the milk of human kindness starts sloshing about within oneself. Goodness demands that while serving food or snacks to the hapless soul, principles of equality, fair play and natural justice get adhered to. To be really benevolent and generous to the other, a singular lack of generosity has to be demonstrated.

Gradually, one imbibes all these qualities in oneself – courage, humility, sincerity, perseverance, receptivity, goodness and generosity. Inner peace prevails. Progress comes about. One’s capacity to look at the broader picture and to empathize with fellow beings improves. One’s ego gets flattened.

All diabetics need to manage their lives by remaining confined within a triangle of three lakshman rekhas – diet, exercise and medication. One ends up living like an ascetic. Self control becomes the norm. Spiritual Quotient improves.

A diabetic who feels despondent could perhaps derive some solace from the spiritual potential of her affliction.

(Note: This blog post forms a part of an article which was published in the October 2015 issue of NAMAH, the journal of integral health:

http://www.namahjournal.com/doc/Actual/Of-hierarchies-attitudes-and-spiritual-potential-of-our-illnesses-vol-23-iss-3.html)

(Related Posts:

https://ashokbhatia.wordpress.com/2013/05/05/o-my-beloved-when-would-you-depart

https://ashokbhatia.wordpress.com/2014/10/06/handling-the-diabetes-tsunami-in-india)

Read Full Post »

Respected Madam,

As a pro-active Education Minister, you surely wish to leave a distinguished mark on the history of educational reforms in India. Permit me to share with you some broad areas which you may find relevant.

1. Re-engineering our education system 

India no longer needs to produce only administrators, followers and executors. She also needs innovators. She needsMay 2014 033 people who can think big. Those who can think out-of-the-box and can come up with novel solutions to her unique set of problems. She deserves a system which places less emphasis on rote and more on development of creative faculties.

2. Doing away with the ‘centum’ craze

We need to offer an eco-system which does away with the mind-numbing race to score higher and higher marks. These days, if a student manages to secure 99% either in languages or in any stream of humanities, we are led to wonder if the testing system itself is credible.

3. Excelling in research, avoiding re-search

Let the institutions of higher learning focus on teaching and research. An over-emphasis on organizing seminars and other extra-curricular activities is leading to a situation where the core job of faculty – teaching and research – is getting diluted. The fact that not a single Indian institution of higher learning figures in the list of top 200 universities prepared by The Times Higher Education Supplement makes one pause and think.

4. Credits are good, monochromatic mediocrity is not

The proposed Choice Based Credit System is commendable, but makes better sense at the post-graduate level. What we do not need is a monochromatic and mediocre spectrum of higher education which spoils the beauty that India innately is – diverse and federal. Let the autonomy remain and even be encouraged. Institutions of higher learning need to excel in their respective domains; to do so, they need autonomy. Standardization across the country is an idea which could be allowed to rest in peace.

Thiruvalluvar

Thiruvalluvar

5. Values, ethics and morals

We need citizens who not only demand rights but also respect and discharge their own obligations. One of the goals we need to have is to blend the material and the spiritual. Courses which propagate higher values, ethics and morals need to be designed and offered. Scriptures from various religions are a repository of great wisdom. Great seers and thinkers like Swami Vivekananda and Sri Aurobindo have left behind a rich legacy of concepts and thoughts. We need to encourage institutions which can translate and communicate these in a relevant and effective manner to the youth of today.

6. Educated in India

In an increasingly globalized world, the need is to attract Ivy League institutions and true blue academicians to India. Policies need to be announced to attract some of our best minds into teaching and research. Schemes need to be devised to ensure that our teachers are motivated better. An open-minded policy on foreign languages would help the youth connect better with the world. Much like our mission to ‘Make in India’, let us strive to create a brand ‘Educated in India’. Let India become the hub of higher learning in the Asian region yet again and regain its past glory.

7. Goals are found, means need to follow

As a percentage to GDP, India spends less than 3.5% on education. This will not do. Revamping the conceptual infrastructure of the education system is as critical to the long-term growth of India as the creation of physical infrastructure is. What we sow now, our coming generations shall reap. Objectives of our educational infrastructure cannot be fulfilled only by an increasing participation of the private sector. Funding for education deserves to be accorded a higher priority.

I submit the above with all humility at my command. I do hope these would get considered and a due diligence carried out by subject experts on your panel. Discussions with major stakeholders would ensure that a radically new education policy is announced soon. The future of India is in your capable hands.

Thank you so much for giving me an opportunity to participate in a discussion of this nature.

An ordinary citizen of India

(Related Posts:

https://ashokbhatia.wordpress.com/2013/04/26/enriching-our-management-education-further

https://ashokbhatia.wordpress.com/2013/05/15/degrees-of-separation)

Read Full Post »

SQIt would not be wrong to say that in today’s world, a relentless pursuit of wealth and material belongings has left a deep scar on our souls. Many of us are twiddling our thumbs trying to figure out either how to de-stress ourselves or how to keep fighting those depressive blues. There is a nagging emptiness within and the mind boggles as to why and how it has come about. Most of us have no clue as to what could be done about it.

Redefining ‘Success’ and ‘Happiness’

One way out of this dilemma is to perhaps redefine our concepts of ‘success’ and ‘happiness’. What do these terms really mean? When we dig deeper, we might find that these two are not really dependent on external factors. There is an inner connection somewhere.

Something very elaborate, say a long well-planned vacation, might not yield the emotional high that we expected. On the contrary, a post-dinner spontaneous outing for a late night ice cream binge could leave us elated.

Why do some things make us happy and others do not? We love beauty. We cherish humour. We like being appreciated and being loved. We love doing something ‘different’. Anything which connects us to our inner selves tends to make us happy. A movie or a work of fiction which we are able to relate to relaxes us. Exploring new frontiers and visiting new places often makes us happy. Perhaps the soul revels in its experience of exploration when we were cave-dwellers and hunters!

A paradigm shift could perhaps help. If ‘success’ ceases to be about the property we own, the social respect and fame we enjoy, and the high and mighty ‘connections’ we boast of, we might arrive at a different picture of ourselves. The quality of sleep we get. The inner glow of satisfaction we have when we leave our place of work for the day. The love we get when we get back home after a hard day’s work. A change in perspective brings about a stupendous transformation in how we think and feel. Our attitude becomes positive.

Materialism, Big Data and Perception Management

This is not to say that materialism is bad, per se. To satisfy one’s needs is a basic requirement of life. But we often end up over-doing it. Also, we fail to distinguish between our needs and our desires. Needs may be satiated easily. But desires have a tendency to regenerate and evolve, keeping us engaged. Desires keep making us run after an illusory rainbow which forever keeps drifting away from us.

Marketing professionals invariably target their products, services and communications at our desires. With the advent of Big Data, promotional campaigns are becoming far more segment-focused. We hear of ‘evidence-based decision making’ or ‘actionable information’. Even public policies are getting framed and aggressively communicated by governments to promote the feel good factor, whereas ground realities might show only a marginal improvement. Managing perceptions is essentially about catering to the desires of the average person. Fulfilling genuine needs can take a back seat.

Enter – Spiritual Quotient

Another way of striking a balance between materialism and spirituality is to become aware of our Spiritual Quotient; that is, our ability to understand and comprehend the spiritual aspects of life. In other words, moving on from the world of mind and heart to the realm of our inner selves.

When we move on from IQ to SQ, we move from the gross to the subtle, from the finite to the infinite, from tangible to the intangible.

Those who have a high SQ have this uncanny ability to be creative and insightful in their approach to problem solving. They build up their level of self-awareness and there intuitive faculties. They realize that there is a realm of intelligence which is beyond the five senses our bodies are endowed with.

IQ is what sees us through academic pursuits. EQ is what we gain by experiencing life. SQ is something of which we become aware a little later in our life.

IQ can be readily measured. EQ can also be estimated, though not with the same level of precision that IQ can be. However, SQ does not lend itself to easy measurement. All its attributes happen to be subjective in nature. By observing a person for a long time, one can perhaps estimate her SQ more realistically.

How relevant is SQ to a business?

SQ has several components: gratitude, self-esteem, self-awareness, consciousness, compassion, surrender, service and ego. Let us attempt to examine its relevance in the lives of individuals and business entities.

  • A sense of gratitude can make a practicing manager humble. She is able to see her own station in life/career more objectively. External factors or people who have played an important role in her career advancement become easily apparent. Team members, peers as well as superiors invariably end up liking her better. In turn, this fuels a better rate of career enrichment.
  • Self-esteem makes it easier for a manager to say a categorical ‘no’ when the situation demands so. It also leads to better levels of self-confidence. When negative news is to be conveyed to a team member who is not performing on all six cylinders, a manager with a higher degree of self-esteem can look her in the eye and tackle the situation head-on. Effectiveness improves.
  • Leaders and managers with a higher degree of self-awareness tend to be more successful. They are able to reprimand someone without letting it affect their own inner well-being. They are better at identifying appropriate moments to convey what they wish to communicate. They are better at radiating their sunny disposition to those around them, thereby improving morale and securing better results for the business.
  • A higher level of consciousness makes a manager connect better with others. The realization dawns that the team member or the stakeholder being addressed is yet another entity blessed with unique qualities and, hence, has to be treated at par. The challenge being faced by the other, as also the innate capacity of the person to handle it – both get factored in the line of action being suggested. Based on this approach, even large businesses can be shut down without much recrimination or hurt.
  • Compassion is a logical fall-out of a higher level of consciousness. A distributor or a supplier facing a financial crunch might feel repulsed at being pitied. But a compassionate gesture which addresses his immediate concerns can build a relationship rooted in mutual faith, loyalty and genuine respect. A manager who prevails upon his CFO and gets even a post-dated cheque issued to a hapless supplier ends up winning corporate loyalty. When Taj Hotel faces a terror attack, the whole company gears up to rehabilitate and reward the affected staff.
  • Surrender does not imply an abject abdication, but a well nuanced and calibrated acceptance of the reality at hand. A company which has nurtured an iconic brand over several decades may suddenly need to shift gears so as to match the change in its market demand. A new business vertical which utilizes a core competency of the group may need to be entered into. Flexibility and fleet-footedness in business is a sine qua non for long-term survival and growth.
  • A sense of service is what leads to sustainability. When an IT major like Infosys decides to compensate its carbon footprints by providing green products to rural households, it makes eminent sense. When a MNC like HUL decides to use a government scheme like MNREGA to create water potential for farmers in one of the most water-starved areas of India, it is servicing the society it draws its inputs from. When an Air Asia flight goes down killing all passengers on board, the CEO resorts to Twitter to keep the anxious relatives updated. When the Tata group sets up a Center of Performing Arts, as also institutions like TIFR, TISS and IIS, a value of giving back something to society becomes manifest.
  • Managing ego is at the core of the art of managing things. A manager who allows herself to be treated like a door-mat could disappear from a company’s landscape pretty soon. Another one who is forever having an ego clash with people around her would also not survive in the long run. What is required by a manager to be successful is a fine balance between the two extremes, buttressed by a strong sense of self-esteem.

Dr Ian Marshall and Danah Zohar, in their 2001 book, SQ: Connecting With Our Spiritual Intelligence, say that ‘while computers have IQ and animals can have EQ, it is essentially an SQ that sets human beings apart.’

It follows that to have a smooth ride in life, all three – IQ, EQ and SQ – have to be relied upon equally by all of us – whether in our personal lives or in our businesses.

A disruptive future

Technology is changing the way we live, think, behave and feel. The rate of change is only going to go up in future. Leaders, managers and even individuals with a high level of SQ are bound to have a better chance of tasting success in the decades to come.

It is time to still our brains, rein in our emotions and start building up our Spiritual Quotients!

(Caricature drawn by Sanket is gratefully acknowledged)

(Related posts:

Spirituality in Management

Grooming future Business Leaders – A Spiritual Approach (Part 1)

Read Full Post »

rainbow

O Divine,
I often dream of you,
I wrap these dreams in a soft illumined air,
Which lies in between the violet and the red colours.

Help me to make a colourful highway,
Connecting the Earth and the Heavens above,
Help me to plant seeds of the Infinite,
On this finite lump of dancing mass we call the Earth.

Over time these seeds would grow into powerful creepers,
Gently opening the new life’s doors of bright white hue,
Giving us a peek into a magnificent palace,
Of an ornamental roof and gleaming floors.

These dreams of a new race I do believe in,
With Your grace, these would surely manifest on Earth,
Eventually, these would become the living truth,
Making humanity experience unalloyed joy and infinite bliss.

(Contributed by Usha)

Read Full Post »

Learning from Failures

With a higher level of uncertainty, a leader’s chances of failure would also go up. A failure which results into pain and suffering can also be taken as a boon, as time often proves. If the right lessons are drawn, the chances of a failure repeating itself in future can be drastically brought down.

Consider these words of wisdom from Narad when he tries to explain to Savitri’s mother as to why she must marrya1 1 (11) Satyavan and suffer on the terrestrial plane.

‘Although the shaping god’s tremendous touch
Is torture unbearable to mortal nerves,
The fiery spirit grows within
And feels a joy in every titan pang.’
(Savitri, page 444)

Leaders wear their crowns of glory. But the crown does not come cheap. The cost they have to bear is that of the cross they have to carry.

‘Hard is the world-redeemer’s heavy task;
The world itself becomes his adversary,
Those he would save are his antagonists:
This world is in love with its own ignorance,
Its darkness turns away from the savior light,
It gives the cross in payment for the crown.’
(Savitri, page 448)

Management by Consent

In the times to come, the profile of the followers would also be different. Hierarchical authority is already proving difficult to manage change; there is no reason to believe this would not be even more so in the future. The followers would demand a higher degree of participation in the decision-making processes. Leaders who recognize this need of their followers and create a working environment which enables the same would achieve higher levels of efficiency and effectiveness in their business processes.

Creating a non-coercive environment in which employees and other stakeholders are clear about the corporate identity and the mission would be far more important than it is today. Reverse mentoring would be more a norm than an exception in the days to come.

Consider the all-powerful God of Death. When accosted by Savitri, he does not dictate terms. He allows a reasonableSavitri_Yama discussion on the subject. He keeps changing the line of his arguments, intent upon denying Savitri the life of her husband. He tries his best to dissuade her from changing one of the basic laws of nature. He even declares “I, Death, am the gate of immortality.”

Savitri is undaunted. She points out that if this creation has arisen out of a meaningless void, if matter can come forth from energy, and life from matter, and mind from life, and if soul can peep through the flesh, what is wrong in hoping that the imperfect man of today will someday transform himself into the perfection of God?

The God of Death eventually loses the argument, his authority and also his stature. But his greatness lies in the fact that he has the good grace to permit and then lose an argument to a person who looks like a mere mortal. Realizing her sincerity of purpose, he even grants her a boon.

In Ramayana, the villain is Ravana, a highly learned and accomplished person. One of the reasons for his downfall is to neglect the advice of nay-sayers. His wife, Mandodari, brother Vibheeshana and grandfather Malyavaan – all advise him to return Sita to Rama. Instead, he chooses to listen to his courtiers who play on his ego and pride and advise him not to do so.

A couplet in Sundara Kanda of Ramcharitmanasa clearly advises us to ignore the advice of a paid deputy, aRamayana 2 doctor and a teacher who speak positively out of either fear or expectation of a gain. A king who acts upon such motivated advice loses his kingdom, his body and his righteousness (dharma) as well.

When Lord Rama decides to accept Vibhishana in his fold, he does not simply order the same. He consults all seniors present before arriving at a decision.

Monsanto’s CEO, Robert Shapiro, had the ability to go against traditional hierarchy. He initiated strategy sessions with cross-sections of employees of different ranks, specialties and geographical perspectives and reaped rich dividends for his company.

The Moral Compass

Leaders who believe in sustainable businesses would not only use their commercial compass while determining the direction to take. Using a moral compass would be a valuable trait amongst the future leaders. A strong inner core, embedded with a value system which recognizes the needs of the society at large, would be a great quality to have. A pre-condition for employing key managers would be their endorsement and support of the core values of the business.

Sticking to some core values which are steeped in righteousness eventually leads to success. The main protagonist, Rama, is depicted in Ramayana as an epitome of virtue. He is an ideal king, an ideal son and a pragmatic person. He sets high ethical standards in warfare and invariably sides with dharma, or righteousness.Krishna_Arjuna_Gita

One of the basic concepts enunciated by Shri Krishna in the Bhagavad Gita is that of the everlasting nature of the soul. The concept of a soul now finds a resonance even in modern management literature. In ‘The 8th Habit’, Stephen Covey urges professionals to pay heed to their ‘inner voice’. While proposing the whole person paradigm, he speaks of the four dimensions of a person – spirit, body, heart and mind.

A random sample of all successful business houses which have been around for more than a century now – Siemens and Tatas, for instance – is ample proof that ethics in business do pay dividends in the long run. Names of such business houses enjoy tremendous brand equity in the market; understandably, that rubs off on their products as well.

When the likes of Siemens and Wal-Mart come clean on their misdemeanors, they set an excellent example of probity in the business world. When Mr. Ratan Tata, the Chairman Emeritus of India’s salt to software conglomerate, rues his inability to enter some fields of business because of the absence of a level playing field in India, his focus is on one of the core values of his business.

Indra Nooyi is charting a unique course for Pepsico globally, shedding traditional markets and going in for healthier food products instead.

Preparing Leaders for 2025!

In a careful reading of the major turning events in the Mahabharata, Krishna emerges as an eminent strategist. He keeps Draupadi’s frustration under check. He knows that Kauravas would never agree to let Pandavas have their share of the kingdom in a peaceful manner. Yet, he himself goes to plead their cause so that peace is given a last chance.

Eventually, all mighty warriors on the Kauaravas’ side fall with specific inputs from Krishna. In case of Bhishma,Krishna Arjuna attacks him standing behind Shikhandi. Dronacharya is misled to believe that his son Ashwatthama has fallen at the behest of Krishna. When Duryodhana appears to be invincible in his mace fight with Bhima, he gestures to the latter to hit the former below the navel, thereby incapacitating him. When Balarama gets upset with Bhima for having broken a cardinal principle in his final fight with Duryodhana, Krishna intervenes to pacify him by reminding him of the several injustices perpetrated by the Kauravas on Pandavas.

Much like a business leader of modern times, Krishna displays vision, flexibility in approach, resourcefulness and an excellent capacity to command. He is the trouble-shooter par excellence who leads, inspires, guides and motivates.

Captains of industry today can set a personal example by getting cross-functional teams in their organizations to come up with suggestions to face the challenges of future effectively. They can also emulate some of the traits, thereby leading to a trickle-down effect across the entire organization.

HR honchos can re-design their appraisal processes and re-assess training needs of key managers to address this issue.

Those in senior management positions can consciously plan to hone their skills in areas they find themselves deficient.

Management institutes can tweak their course content to ensure that those leaving their hallowed portals possess these traits, so as to improve their contribution towards the organizations they decide to either float or serve.

Indian scriptures are replete with instances which demonstrate the importance of good values and ethics.chanakya Ramayana speaks of righteousness to be upheld at any cost. Mahabharata tells us to limit our ambitions and desires and be reasonable in life, lest a fate worse than death may befall us. Bhagavad Gita – the song celestial – is like an ocean full of practical advice for managers young and old alike. Chanakya Neeti is full of pearls of wisdom. All these are waiting to be explored by those who are interested in being spiritual as well as practical in their approach to problem solving and leading people to their goals.

(Note: On matters spiritual, inputs from a subject expert, philosopher and guide are gratefully acknowledged.)

[Related Post: https://ashokbhatia.wordpress.com/2014/12/02/grooming-future-business-leaders-a-spiritual-approach-part-1%5D

Read Full Post »

« Newer Posts - Older Posts »